Burlington Helping Burlington

Operations Service Manager

Burlington Helping Burlington

full-time

Posted on:

Location Type: Office

Location: Anchorage • Alaska • United States

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Salary

💰 $25 - $33 per hour

About the role

  • Lead the Customer Service and Cashier teams, driving compliance to company policies and standards
  • Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers
  • Manage the overall execution of operations and receiving SOPS
  • Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory
  • Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store
  • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning
  • Assist in the management of other store operations areas as needed
  • Communicate effectively with the District and Regional Management teams

Requirements

  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
  • Ability to lift and move boxes weighing up to 40 lbs
  • Experience utilizing scheduling and reporting computer software
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required
  • Travel may be required from time to time
Benefits
  • medical, dental and vision coverage
  • life and disability insurance
  • up to 12 days of paid time off annually
  • up to 8 paid holidays
  • paid sick time in accordance with applicable law
  • 401(k) plan
  • flexible hours
  • associate discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Retail ManagementStore OperationsInventory ManagementCustomer ServiceScheduling SoftwareReporting SoftwareTrainingStaffingSOPs
Soft Skills
LeadershipCommunicationGuidanceTeam ManagementProblem Solving