Customer Service Representative
Bureau Veritas Group
full-time
Posted on:
Location Type: Office
Location: Lake Zurich • Illinois • United States
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Salary
💰 $25 per hour
Job Level
About the role
- Engages with clientele and responds to inquires via phone conversations and site email.
- Receives and places client media orders through the LIMS system.
- Works with Customer Service group and site management to improve internal and external customer service systems.
- Performs additional LIMS activities on an as needed basis.
- Performs additional administrative duties on an as needed basis.
- Adheres to Code of Ethics Policy.
- Compile and collate documents required for level 4 data packages.
- Maintain visibility on all in-house DoD work and communicate project updates to the clients.
Requirements
- Science B.Sc. or equivalent with 0-3 years relevant experience.
- Understanding basic chemistry would be an asset.
- Good customer services skills.
- Excellent interpersonal, verbal and written communication skills.
- Works with a high degree of accuracy.
- Positive outlook with an ability to work in a fast-paced environment.
- Good time-management, communication, multi-tasking and priority setting skills.
- Ability to adapt to a changing environment.
- Ability to work both independently and as part of a team.
Benefits
- Medical, Dental, and Vision coverage
- Company-matched Retirement plan
- Generous Paid Time Off and Company Holidays
- Life Insurance and AD&D coverage
- Paid Parental Leave Up to 10 Weeks for Pregnancy
- Short-Term Disability (STD) and Long-Term Disability (LTD)
- Optional life and pet insurance
- EAP and Total Wellbeing Lifestyle Programs
- Tuition Assistance and/or Professional Development
- Employee Discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LIMSdata packagesbasic chemistry
Soft Skills
customer serviceinterpersonal skillsverbal communicationwritten communicationaccuracytime managementmulti-taskingpriority settingadaptabilityteamwork
Certifications
B.Sc.