Permit Technician
Bureau Veritas Group
full-time
Posted on:
Location Type: Office
Location: Biscayne Park • Florida • United States
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About the role
- Assisting homeowners, contractors, or others applying for a permit with the routine and technical information related to the issuance of building permits
- Reviewing all information and/or documentation that is required on the permit applications
- Provides information and guidance to the general public regarding application procedures for all types of building permits
- Reviews permit applications for provisions of all required information and/or documentation
- Distributes applications for necessary reviews
- Monitors progress of permit review
- Verifies completion of all required reviews and notifies applicant of approved permit
- Serves as liaison between reviewing agencies and applicant
- Performs specialized processing functions for permits
- Tracks permit through inspection process to advise customer of status, problems, and final approval
- Maintains building permit packets with detailed files of official records pertaining to the process
- Addresses public records requests
- Answers phones and assists customers at the counter
- Handles customer questions and issues regarding permit requirements; refers technical questions to appropriate staff and advises customer of action taken as necessary
- May include image documents using small and large-format scanners
- Maintains confidentiality of records
- May be assigned to other office locations based upon operational needs
- Handles customer questions and problems regarding permit requirements, and refers technical questions to appropriate staff, and advises customer of action taken as necessary
- Perform other related duties as assigned by the Manager.
Requirements
- Graduation from high school or possession of a GED
- Three (3) years of general clerical experience to include a minimum of two (2) years in strong customer service
- A minimum of two (2) years of experience in construction, building, or permitting preferred
- Experience working with permitting type software is a plus
- Ability to deal with the general public in a professional, courteous manner
- Bilingual is a plus (Spanish / Creole)
- Knowledge of general construction permit processing
- Knowledge of basic land development and construction permit requirements
- Knowledge of general permit processing and procedures
- Knowledge of County offices and functions
- Knowledge of land development and construction terminology
- Able to accurately answer questions and resolve problem situations or refer to appropriate office
- Hands-on experience with desktop computer applications
- Skilled in the use of various office equipment
- Able to work under stressful conditions
- Able to interact effectively with others
- Must be able to commute to other office locations based upon operational needs.
Benefits
- A full range of employee benefits (PTO, medical, dental, vision, 401k, etc.)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
general clerical experiencecustomer serviceconstruction experiencepermitting softwarepermit processingland development knowledgeconstruction terminologyoffice equipment operationdesktop computer applications
Soft skills
professional communicationcourteous mannerproblem resolutionstress managementeffective interactionconfidentiality maintenance
Certifications
high school diplomaGED