Bureau Veritas Group

Project Manager

Bureau Veritas Group

full-time

Posted on:

Location Type: Office

Location: Mississauga • Canada

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About the role

  • Develop strong client relationships through top notch customer service.
  • Act as the key liaison between the clients, laboratory and Bureau Veritas Management to ensure overall satisfaction which is critical for the development of a loyal client base.
  • Responsible for effective daily service, satisfaction and maintenance of client accounts.
  • Respond to all client communications (telephone or email) and redirect communications to CET members as required.
  • Provide clients with technical support on their varied sampling projects.
  • Provide consultation, recommendations, data interpretation and other technical assistance to clients.
  • Remain current on the interpretation and application of environmental regulations.
  • Document and ensure closure to all client complaints, CARS.
  • Stay current with all methods, corrective action requests (CARs) and management of change (MOCs) via the various reporting tools of the QSI and CRM databases.
  • Actively participate with the business development team in the development and execution of the regional sales strategies; including new account identification, tailoring services to meet client needs, and regular account reviews.
  • Work in conjunction with clients to coordinate all related project requirements.
  • Facilitate communication between clients and other laboratory departments.
  • Coordinate reports, data, billings and client requests.
  • Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation.
  • Execute IT test plans, records results and provides feedback.
  • Effectively execute to CET key performance indicators (KPIs).
  • Work with accounting staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed.
  • Adhere to all Health and Safety Regulation.
  • Ensure Quality Standards are maintained.
  • Provide client feedback to the Bureau Veritas management.
  • Adhere to and participate with all QA/QC policies of the organization.
  • Engage in cross-training/career pathing to support overall success of the Customer Experience Team.
  • Other responsibilities as assigned.

Requirements

  • University degree or college diploma in Sciences, preferably chemistry or environmental related and/or equivalent experience.
  • 3-5 years’ experience in the environmental industry.
  • Demonstrated success in Project Manager Assistant roles and/or experience in Laboratory Operations.
  • Basic chemistry knowledge for application in a laboratory setting.
  • Good working knowledge of current regulations and guidelines in order to provide effective client advice.
  • Good knowledge of computers (Microsoft Word, Excel and Outlook).
  • Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and the CET members.
  • Good time-management, multi-tasking and priority setting skills.
  • Strong verbal and written communication skills (French is an asset).
  • Organized, detail-oriented and focused.
  • Ability to work independently as well as engage others when required in the escalation of concerns.
  • Represents the Bureau Veritas Values and is at all times professional.
  • Should be responsible, dedicated and motivated.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementlaboratory operationsbasic chemistry knowledgedata interpretationtechnical supportenvironmental regulationsquality assurancequality controlcustomer servicereport preparation
Soft Skills
communication skillscollaborationtime managementmulti-taskingorganizational skillsdetail-orientedindependenceprofessionalismdedicationmotivation