Senior Risk, Control and Governance Manager
Bupa
full-time
Posted on:
Location Type: Hybrid
Location: Staines • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £66,900 - £83,600 per year
Job Level
Senior
About the role
- Drive the implementation of risk and control frameworks across Operations, including Process Control Walkthroughs.
- Manage incidents in line with Bupa policy—and ensure customer remediation for level 1 & 2 incidents.
- Provide management information and monthly risk reporting to the Operations Director and Leadership Team.
- Collaborate with first- and second-line Control & Risk teams to meet governance and audit standards.
- Chair quarterly Risk Committees, ensuring effective escalation of key incidents and risks.
- Oversee executive attestations, Governance Oversight Framework, and contribute to SMCR compliance.
- Lead and develop a small team, fostering a strong risk culture with continuous improvement at its heart.
- Support internal audit/ORCM actions, embedding lessons learned in business process and governance controls.
Requirements
- Demonstrable background in UK financial services or regulated environments
- Strong operational risk governance, risk control and incident management experience
- Proven leadership in establishing control frameworks and incident management practices
- In-depth knowledge of FCA/PRA rules (including ICOBS, TCF, financial crime, info security)
- Skilled communicator who can influence senior stakeholders and simplify complex concepts
- Analytical thinker with a data-driven approach to MI, risk trends and decision-making
- Experience with SMCR governance for senior leaders (desirable)
- Prior exposure to CQC environment or insurance operations (desirable)
- Degree or professional risk-related qualification (e.g. IRM, CISI) (desirable)
Benefits
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- Annual performance-based bonus
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational risk governancerisk controlincident managementcontrol frameworksdata-driven decision-makingFCA rulesPRA rulesfinancial crimeinformation securitySMCR governance
Soft skills
leadershipcommunicationinfluencing stakeholdersanalytical thinkingcollaborationcontinuous improvementrisk culture developmentsimplifying complex conceptsincident escalationteam development
Certifications
IRMCISI