Sales Support Specialist
Bunzl Distribution NA
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
Visit company websiteExplore more
Salary
💰 $26 per hour
About the role
- Demonstrate outstanding customer service to ensure an “easy to do business with” customer experience
- Provide general account, clerical, and sales support functions including order processing, return authorizations, client configurations, customer service, and reporting
- Produce accurate, high-quality work while making efficient use of time and resources
- Anticipate potential issues and recommend solutions
- Respond to or redirect inquiries from distributors, end-users, and manufacturers’ representatives
- Work with manufacturers’ representatives to promote new and innovative products
- Accurately answer questions regarding products and their applications
- Identify “Good, Better, Best” product alternatives across product categories
- Work independently or collaboratively with other departments to ensure goals and objectives are met
- Maintain strong working relationships with team members through regular communication and feedback
- Apply and support new work processes that improve team efficiency
- Serve as an on-site E-Commerce and Intranet resource
- Perform other duties as assigned
Requirements
- High school diploma or GED equivalent required
- Bachelor’s degree preferred
- Previous client interaction and distribution experience is a plus
- Ability to provide superior customer service to both internal and external clients
- Strong problem-solving and analytical skills with the ability to recommend solutions and resolve issues
- Ability to work effectively both independently and within a team environment
- Strong organizational and time-management skills with attention to detail
- Sales and goal-oriented mindset
- Proficiency in Microsoft Office and the ability to learn new software and technologies
- Ability to follow established procedures while also identifying creative alternatives when appropriate
- Excellent verbal and written communication skills
- Ability to analyze information and determine appropriate actions based on prior experience.
Benefits
- Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
- Paid Time Off - Vacation, Sick, Holidays and Personal Time
- 401K with generous company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingreturn authorizationsclient configurationsreportingproblem-solvinganalytical skillsorganizational skillstime-management skillssales skillsattention to detail
Soft Skills
customer serviceteamworkindependencecommunication skillscreativityefficiencyrelationship buildingfeedbackgoal-oriented mindsetadaptability
Certifications
high school diplomaGEDBachelor's degree