Operations Specialist, AI Enablement
Bumble Inc.
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Conduct regular QA reviews of AI agent conversations
- Report quality issues through established reporting workflows
- Collaborate closely with the Quality Manager
- Resolve recurring quality issues with the Quality Manager
- Identify and share learnings to improve AI accuracy and efficiency
- Support ongoing calibration sessions and track performance improvements
- Operate CX QA tools and systems to monitor quality data
- Embrace and apply AI tools confidently in daily work
Requirements
- Experience in customer service within a fast-paced environment
- Familiarity with conversational AI systems and chatbots
- Sharp eye for detail and objective evaluation skills
- Knowledge of CX operations and quality assurance is beneficial
- Comfortable working with digital tools and adapting to new software systems
- Pride in providing concise and meaningful insights
Benefits
- Equal opportunity employer
- Encouragement for diverse applicants
- Reasonable adjustments offered for candidates
- AI tools used to support recruitment process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assuranceAI agent evaluationperformance trackingdata monitoringcalibration sessionsconversational AIchatbotsCX operations
Soft Skills
attention to detailobjective evaluationcollaborationproblem-solvingadaptabilitycommunicationinsight generation