Bully Pulpit International

Associate Director, Program Operations – Client Delivery

Bully Pulpit International

full-time

Posted on:

Location Type: Hybrid

Location: Washington • District of Columbia • Washington • United States

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Salary

💰 $90,000 - $100,000 per year

Job Level

Senior

About the role

  • Be the operational leader responsible for the execution of BPI’s largest and most complex client engagements.
  • Drive effective, modern and strategic public affairs and corporate reputation marketing campaigns.
  • Ensure the seamless delivery of multi-million dollar national and international campaigns.
  • Manage the entire operational lifecycle of projects, ensuring efficiency, financial discipline, and high-quality deliverables.
  • Coordinate closely with internal creative and media teams.
  • Design, implement and streamline workflows between BPI and client-side creative and marketing teams.
  • Oversee all stages of production to ensure consistency and quality standards are met.
  • Develop and manage project budgets, meticulously track invoicing and overall finances.
  • Rigorously manage and enforce project timelines, milestones, and deliverables.
  • Foster strong client-side relationships and serve as the senior program operations lead across a portfolio of complex campaigns.

Requirements

  • 7+ years of experience in program management, operations, or integrated production leadership within an agency or consultancy, with a strong focus on client delivery and financial discipline.
  • Proven experience managing highly-complex, fast-paced, and large public affairs, corporate reputation, or integrated marketing campaigns for Fortune 100 companies or similarly high-profile clients.
  • Expertise in managing project budgets, tracking invoicing, and overseeing the financial health of numerous concurrent projects.
  • Demonstrated ability to create efficient operational and creative workflows that accelerate the development and deployment of assets for large-scale media campaigns.
  • Experience in leading and mentoring junior staff, driving team alignment and adoption of/adherence to process.
  • Ability to serve as a senior voice to the client on all operational and project management matters, demonstrating confidence, assertiveness, and diplomacy.
  • It’s a plus if you also have:
  • Knowledge of creative production workflows and media strategy.
  • Familiarity with AI tools (e.g., Gemini) and project management software (Monday.com).
Benefits
  • 100% company-paid medical, dental, and vision insurance
  • 401(k) program with employer match up to 4%
  • Generous time off for vacation
  • $50 monthly phone reimbursement
  • Unlimited sick time
  • 16 weeks of paid leave for new parents
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementoperations managementintegrated production leadershipproject budgetinginvoicing trackingfinancial managementworkflow designcampaign managementmedia strategy
Soft Skills
client deliveryfinancial disciplineteam alignmentmentoringassertivenessdiplomacyrelationship building