Provide day‑to‑day leadership, coaching, and mentoring to Solution Architects, ensuring clarity of expectations, consistent delivery, and professional growth.
Conduct regular one‑on‑ones, performance evaluations, and development planning for team members.
Foster a collaborative, high‑performance culture with a focus on accountability, continuous learning, and technical excellence.
Coordinate workload distribution, ensuring appropriate resource allocation across pre‑sales engagements.
Champion a people‑first leadership style that supports engagement, well‑being, and teamwork.
Lead the development, documentation, and rollout of standardized Solution Architecture processes, templates, and best practices.
Identify opportunities to automate repetitive tasks, increase efficiency, and improve solution consistency across the team.
Implement scalable processes for solution design, estimation, handoff, and internal communication.
Support the Bulletproof sales team by providing technical oversight for pre-sales activities and attending client meetings.
Maintain expert knowledge of Bulletproof’s products and services, with a focus on MSP and MSSP, and the way BP is delivering these services with input from the divisional operational VPs.
Guide team members in gathering client requirements, designing solutions, and following industry best practices.
Review and approve technical specifications, design documents, and other architectural artifacts generated by the team.
Oversee the development of accurate project scopes, timelines, and delivery expectations.
Support webinars, onsite visits, seminars, events, and tradeshows as needed.
Evaluate emerging technologies and lead the team in recommending innovative, efficient solutions.
Act as the primary liaison between the Solution Architecture team and other departments, including Sales, MSP, and SOC Delivery, Professional Services, PMO, and Product Development.
Establish clear communication channels to improve visibility, feedback loops, and alignment on project scope, timelines, and priorities.
Provide timely updates, insights, and escalations to leadership and internal stakeholders.
Ensure consistent, high-quality communication to clients, partners, and internal teams.

Requirements

5+ years technical sales or pre‑sales architecture experience; managed IT services & managed security services experience is required.
5+ years working with vendors, distributors, and resellers within a channel structure.
3+ years hands‑on experience with Microsoft Windows operating systems and related software.
3+ years administering and architecting cloud environments including Microsoft Azure, Microsoft 365, and the Microsoft Defender suite.
Experience with SharePoint Online, Power Platform, and Azure DevOps.
5+ years sizing, architecting, and deploying infrastructure solutions (servers, storage, virtualization, networking, security).
5+ years designing Business Continuity & Disaster Recovery solutions.
Experience architecting solutions involving Microsoft, HPE, Dell, Cisco, and Fortinet equipment considered an asset.

Benefits

Comprehensive Health, Dental, and Vision Insurance
Optional Health 100% Employer Paid Health and Dental Plan
Vacation Time
RRSP Savings Plan with 100% match up to 3% of your salary
Annual Discretionary Bonus
Anniversary Reward Bonus
Educational Assistance Program
Additional Mental Health Benefits through our Employee Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical salespre-sales architectureMicrosoft Windowscloud environmentsMicrosoft AzureMicrosoft 365Microsoft DefenderBusiness Continuity solutionsDisaster Recovery solutionsinfrastructure solutions

Soft Skills

leadershipcoachingmentoringcollaborationaccountabilitycontinuous learningcommunicationteamworkperformance evaluationresource allocation