Technical Analyst
Bulletproof
full-time
Posted on:
Location Type: Hybrid
Location: Las Vegas • Nevada • United States
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Salary
💰 $55,000 per year
About the role
- Answer incoming calls for technical/customer service support.
- Respond to incoming e-mails concerning technical issues.
- Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
- Provide technical support of LAN, Desktop, and server devices.
- Maintain enterprise Microsoft environments.
- Create and manage tickets using service desk software.
Requirements
- A college certificate or diploma in information technology and/or have relevant experience and industry certification.
- Passion for IT and desire to learn more about it.
- Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
- Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
- Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
- Familiarity with ITIL processes is an asset.
Benefits
- Comprehensive Health, Dental, and Vision Insurance
- Optional Health Benefits
- Vacation Time
- 401k Plan
- Annual Discretionary Bonus
- Anniversary Reward Bonus
- Additional Mental Health Benefits through our Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportLANdesktop supportserver supportMicrosoft WindowsMicrosoft 365Microsoft Officeservice desk softwareITIL
Soft skills
communication skillsinterpersonal skillscustomer service orientationtelephone mannersability to work independentlytime managementadaptability
Certifications
college certificate in information technologyindustry certification