Buildout

Account Manager

• Develop and execute MidMarket Account Management strategy in partnership with the VP of Sales
• Develop and execute upsell/cross-sell strategy aligned with company growth objectives
• Build scalable playbooks and sales motions for expansion opportunities within accounts
• Establish clear upsell/cross-sell goals and KPIs for the team and monitor pipeline activity
• Guide Account Managers in proactively uncovering client needs and matching them to solutions
• Design account segmentation models to prioritize expansion potential
• Monitor pipeline activity, forecast accurately, and ensure consistent attainment of growth targets
• Implement consistent pipeline reviews, deal coaching, and account planning sessions
• Partner with RevOps to design reporting dashboards that measure upsell/cross-sell performance
• Stay current on the CRE landscape, customer businesses, and competing/complementary technology
• Hire, coach, and maximize a team of Account Managers; manage capacity and headcount without compromising coverage
• Report to the Vice President of Sales and help drive customer strategy and product innovation

Director, Account Management