Buildout

Implementation Specialist

• Proactively guide customers through their Buildout onboarding process, from project kick-off to successful graduation, ensuring a smooth transition between steps
• Define project scope, goals and deliverables to ensure alignment with your customer and manage an efficient and timely setup
• Establish ongoing communication with customers during their onboarding to train them how to utilize the product, and have technical discussions on how we can implement their business workflows or data into Buildout
• Monitor customers’ progress during their setup to ensure their project stays on track and get creative with ways to course correct as needed
• Work closely with internal teams including Sales, Account Management, and Visual Design teams to set the right expectations, resolve issues, and ensure customers are happy with their account configuration
• Support the sale of customization by identifying when the customer has needs that require work from our customization schedule and pull in the sales rep to support with pricing and contracting
• Work alongside our Product team to give feedback directly from the customers about the product and to QA new features
• Be the “voice of the customer”, contribute to enhancing our product training, and be willing to pivot and try new processes when something isn’t working
• Become proficient in the ins-and-outs of all supported products to deliver a holistic end-to-end customer experience that keeps them raving about Buildout and coming back for more

Implementation Manager

Account Manager

• Drive Revenue Across Your Book
• Own a renewal + expansion quota across a portfolio of strategic accounts by building multi-threaded relationships, identifying whitespace early, mitigating risks, and consistently executing strategies that drive retention and closed-won expansion.
• Own the Full Expansion Sales Cycle
• Run the full sales process—prospecting, qualifying, demoing, value selling, negotiating, and closing expansion deals—while managing renewal pricing, timelines, and stakeholder alignment.
• Account Strategy & Adoption
• Build strategic account plans that tie customer goals to Buildout workflows, monitor account health through Salesforce/Planhat/usage insights, identify churn triggers, and recommend adoption paths and bundles that increase long-term value.
• Cross-Functional Leadership
• Serve as the customer’s internal champion by collaborating with Product, Support, Implementation, Finance, and CS Ops to unblock issues, deliver insights, shape scalable playbooks, and strengthen customer outcomes.
• Continuous Improvement & Team Contribution
• Improve our AM sales motion by testing processes, sharing learnings, supporting education initiatives (webinars/trainings), and contributing to a collaborative, accountable, high-growth team environment.

Senior Account Manager

Account Executive

• Drive revenue growth in your territory by leading game-changing discovery calls, delivering impactful product demonstrations, drafting on-the-nose proposals, and winning the hearts, minds (and contracts) of your prospects
• Be maniacal about your pipeline, building and maintaining a healthy set of opportunities to meet individual sales quota, including monthly and annual ACV goals
• Accurately forecast sales activity and revenue achievement through proper use of sales tools
• Become a commercial real estate nerd, understanding its tech industry dynamics, emerging opportunities and competitive trends
• Be an expert and advocate for Buildout’s product suite, knowing its value to various personas and properly showcasing the right solutions for each customer
• Be welcomed into the innovative and collaborative Buildout team. Get to know your teammates and work in sync to deliver our number one mission: a world-class, end-to-end customer experience
• Make mistakes, improve for the next time, and develop enviably thick-skin from these experiences to propel you through the rest of your career, at Buildout and beyond
• Take the work, but not yourself, seriously

• Own a renewal + expansion quota across a high-volume SMB portfolio by building multi-threaded relationships, identifying whitespace early, mitigating risks, and consistently executing strategies that drive retention and closed-won expansion.
• Run the full sales process—prospecting, qualifying, demoing, value selling, negotiating, and closing expansion deals—while managing renewal pricing, timelines, and stakeholder alignment.
• Build strategic account plans that tie customer goals to Buildout workflows, monitor account health through Salesforce/Planhat/usage insights, identify churn triggers, and recommend adoption paths and bundles that increase long-term value.
• Serve as the customer’s internal champion by collaborating with Product, Support, Implementation, Finance, and CS Ops to unblock issues, deliver insights, shape scalable playbooks, and strengthen customer outcomes.
• Improve our AM sales motion by testing processes, sharing learnings, supporting education initiatives (webinars/trainings), and contributing to a collaborative, accountable, high-growth team environment.