Director, Account Management

Buildout

Director of Account Management leading a team to drive retention and account growth for a remote B2B SaaS company. Collaborating with cross-functional leaders to ensure customer success and seamless communication.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesLead💰 $110,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management strategy, with a focus on retention, account growth, and performance metrics. Proven ability to lead and develop teams while fostering collaboration across cross-functional departments in a B2B SaaS environment.

Highest-signal resume keywords

Account Management StrategyB2B SaaS Deal FlowsTeam LeadershipPerformance MetricsCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quota Carrying Sales ExperienceAccount Growth TargetsRetention KPIsCRM HygienePipeline Management

Soft Skills

Communication SkillsListening SkillsTime ManagementCollaborationNegotiation

Industry Keywords

Customer ExperienceAccount ManagementCross-Functional CollaborationOnboarding ExperienceThought Leadership

About the role

Key responsibilities & impact

With the Vice President of Customer Experience, develop and execute the overall Small/Mid-Market Account Management strategy
Build a foundational AM enablement plan covering best-in-class: save strategies, discovery, ROI/value demonstration, multi-threading, proactive insights, thought leadership, negotiation, and deep industry/business knowledge
Collaborate with cross-functional leaders (Customer Success, Sales, Billing, Implementation, Support) to solidify "swim lanes" and rules of engagement to ensure a unified customer communication experience with seamless hand-offs that feel like magic to the customer
Deliver clear, honest readouts to leadership, including regular reporting on team performance, retention health, and where the function needs investment or course correction, so leadership never gets a surprise
Work tightly with People Ops to develop a best-in-class onboarding experience
Set the example for what top notch, highly methodical relationship ownership looks like, from account planning to meeting prep to agenda setting to call format to follow-up to close, and everything in between
Develop relationships with key customers and serve as an escalation point for reps, mitigating risk and strengthening trust
Understand intuitively risks and opportunities within an account, understanding the nuance and specifics but also seeing the bigger picture
Be a constant student of the CRE landscape, our customer’s businesses, and competing/complementary technology
Establish clear retention, account growth, and health KPIs for the team, managing against a daily dashboard
Monitor pipeline activity, forecast accurately, and ensure consistent attainment of retention targets
Maintain pristine CRM hygiene, holding reps accountable to documentation and tracking protocols
Implement consistent pipeline reviews, deal coaching, and account planning sessions with the team
Communicate clearly what good looks like, and whether someone is exceeding or falling short of expectations; everyone should know exactly where their performance stands, and how they can get to where they want to go in their careers
Hire, coach and maximize a team of AMs with incredible listening, communication, dot-connection, and time management skills
Proactively manage capacity within your team, maintaining the right net headcount expenditures across the year, without compromising revenues, having gaps in account coverage, or impactfully disrupting the customer’s experience
Build a strong team dynamic, encouraging collaboration within the team and across the organization, understanding we’re all in it to win it together

Requirements

What you’ll need

4+ years of sales and/or account management experience, in a quota carrying capacity
2+ years of experience managing Account Managers or similar post-sale customer-facing roles
Proven ability to drive results, with a track record of meeting and exceeding revenue targets and/or account growth targets
A hands-on and deep understanding of B2B SaaS deal flows, relationship building, and pricing mechanisms

Benefits

Comp & perks

Impactful insurance and benefit options, including 2 medical plans to choose from, 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year.
Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days
401(k) with 4% company match and immediate vesting
A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff
Challenging problems to solve with a committed and supportive team who are invested in your growth and development
A wonderfully quirky culture where you’re encouraged to bring your whole self to work