Buildout

Account Manager

Buildout

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Own a renewal + expansion quota across a high-volume SMB portfolio by building multi-threaded relationships, identifying whitespace early, mitigating risks, and consistently executing strategies that drive retention and closed-won expansion.
  • Run the full sales process—prospecting, qualifying, demoing, value selling, negotiating, and closing expansion deals—while managing renewal pricing, timelines, and stakeholder alignment.
  • Build strategic account plans that tie customer goals to Buildout workflows, monitor account health through Salesforce/Planhat/usage insights, identify churn triggers, and recommend adoption paths and bundles that increase long-term value.
  • Serve as the customer’s internal champion by collaborating with Product, Support, Implementation, Finance, and CS Ops to unblock issues, deliver insights, shape scalable playbooks, and strengthen customer outcomes.
  • Improve our AM sales motion by testing processes, sharing learnings, supporting education initiatives (webinars/trainings), and contributing to a collaborative, accountable, high-growth team environment.

Requirements

  • 2+ years of B2B SaaS sales account management experience with a focus on upsells, cross-sells, and expansion opportunities
  • Experience managing a high-volume book of business and consistently hitting sales targets
  • Experience nurturing customer relationships and managing their renewals
  • Experience with Salesforce (required); Planhat or other Customer Success tooling is a plus
  • A juggling pro who can comfortably jump between inbound customer requests, to demos, to strategic renewal conversations, as well as adjust and match tone based on the customer call
  • Process-minded, adaptable, and motivated to improve how work gets done
  • A customer-first mindset with a passion for delivering an exemplary customer experience.
Benefits
  • Impactful insurance and benefit options, including 2 medical plans to choose from, 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year.
  • Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days
  • 401(k) with 4% company match and immediate vesting
  • A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff
  • Challenging problems to solve with a committed and supportive team who are invested in your growth and development
  • A wonderfully quirky culture where you’re encouraged to bring your whole self to work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B SaaS salesaccount managementupsellingcross-sellingsales processprospectingqualifyingnegotiatingvalue sellingcustomer relationship management
Soft skills
relationship buildingadaptabilitycustomer-first mindsetprocess improvementcollaborationcommunicationstrategic thinkingproblem-solvingtime managementteamwork