Budget Blinds

Customer Success Manager

• Complete 2 to 3 in home consultations each day
• Offer exceptional customer service and expert design advice
• Accurately measure windows and place orders for products
• Respond to emails and phone calls promptly
• Follow up on all leads and pending sales to closure
• Stay current on Window Treatment trends and product changes

Customer Success Associate

Account Executive

• Proactively generate leads and identify new sales opportunities through various channels, including cold calling, networking, referrals, and online research.
• Engage with potential customers to understand their window covering needs and educate them about our products and services.
• Develop and maintain a strong pipeline of qualified leads to achieve monthly and quarterly sales targets.
• Actively identify and pursue new business opportunities to expand our customer base and increase market share.
• Build and nurture relationships with existing and potential customers to foster long-term partnerships.
• Stay updated on industry trends, competitor activities, and market conditions to identify areas for business growth.
• Demonstrate excellent problem-solving skills and resourcefulness to address customer inquiries, concerns, and objections.
• Provide tailored solutions to meet customer needs, recommending appropriate window coverings and customization options.
• Effectively communicate product features, benefits, pricing, and installation processes to customers.
• Collaborate with the outside sales team, providing support as needed in areas such as scheduling appointments, preparing sales materials, and conducting follow-up calls.
• Assist in organizing and attending trade shows, events, and customer presentations to showcase our products and services.
• Participate in team meetings and contribute to the development of sales strategies and tactics.
• Answer incoming phone calls promptly and professionally, providing exceptional customer service and addressing customer inquiries or concerns.
• Accurately record customer information, product preferences, and sales-related details into the CRM system.
• Provide follow-up communication to ensure customer satisfaction and nurture ongoing relationships.

Customer Success Associate

Inside Sales Consultant