Buddle

Financial Planning and Analysis

• Manage complex calendars, scheduling, and travel arrangements
• Prepare meeting materials, reports, and executive briefing packs
• Draft, review, and manage professional correspondence
• Coordinate with accountants and external stakeholders
• Process expense claims and perform credit card reconciliations
• Develop, maintain, and improve recurring financial reports and KPI dashboards
• Support month-end reporting processes

Executive Assistant – Finance, Property Management Support

People Operations

• Strategic HR & Culture Leadership
• Develop and implement People & Culture strategy aligned with business growth goals
• Build and maintain a high-performance, accountability-driven culture
• Design and oversee career progression frameworks (tiers, salary progression, promotions)
• Lead staff engagement initiatives for remote teams
• Act as internal advisor to leadership on people-related decisions
• Talent Lifecycle Management
• Develop onboarding frameworks for new hires
• Manage compliant onboarding processes (contracts, documentation, benefits enrollment)
• Oversee full and proper staff offboarding process (conducting exit interviews)
• Implement structured performance review cycles
• Oversee payroll coordination and compensation structuring

Senior People & Culture Lead

Communications

• Respond promptly and professionally to guest inquiries across multiple booking platforms (Airbnb, Booking.com, VRBO, Company Website).
• Vet potential guests to ensure they meet our booking criteria and review guest profiles and bookings for any potential red flags.
• Proactively communicate with guests throughout their booking journey, providing clear instructions, local recommendations, and addressing any concerns.
• Complete accurate and insightful guest reviews on booking platforms and collect guest feedback to enhance the overall guest experience.
• Manage the company email inbox, responding to inquiries and forwarding or assigning emails to relevant team members.
• Answer, log, and action guest phone calls, offering helpful solutions and escalating issues as needed.
• Address guest maintenance requests promptly and efficiently by liaising with property managers and logging them into the Maintenance portal for swift resolution.
• Maintain and update property information and documentation in Google Drive.
• Identify areas for enhancement in the guest experience and implement solutions to improve service.
• Adhere diligently to company policies and procedures, maintaining high standards of professionalism and service.
• Collaborate effectively with the team to ensure seamless guest experiences across all touchpoints.

Executive Assistant – Finance, Property Management Support

Senior People & Culture Lead

Guest Communications Associate