Buddle

Communications

• Respond promptly and professionally to guest inquiries across multiple booking platforms (Airbnb, Booking.com, VRBO, Company Website).
• Vet potential guests to ensure they meet our booking criteria and review guest profiles and bookings for any potential red flags.
• Proactively communicate with guests throughout their booking journey, providing clear instructions, local recommendations, and addressing any concerns.
• Complete accurate and insightful guest reviews on booking platforms and collect guest feedback to enhance the overall guest experience.
• Manage the company email inbox, responding to inquiries and forwarding or assigning emails to relevant team members.
• Answer, log, and action guest phone calls, offering helpful solutions and escalating issues as needed.
• Address guest maintenance requests promptly and efficiently by liaising with property managers and logging them into the Maintenance portal for swift resolution.
• Maintain and update property information and documentation in Google Drive.
• Identify areas for enhancement in the guest experience and implement solutions to improve service.
• Adhere diligently to company policies and procedures, maintaining high standards of professionalism and service.
• Collaborate effectively with the team to ensure seamless guest experiences across all touchpoints.

Guest Communications Associate