Bucuti & Tara Beach Resort - Certified Carbon Neutral

General

• Work remotely while providing world-class service to guests and travel partners
• Follow a five-day work week with rotating weekend coverage
• Be available to work according to Aruba Standard Time (AST)
• Maintain a reliable high-speed internet connection and a quiet, professional workspace
• Collaborate daily with our Reservations team while enjoying the flexibility of remote work
• Assisting guests and travel partners with reservations, packages, add-ons, and special requests
• Providing warm, professional, and timely communication via email and other approved channels
• Delivering personalized service while identifying opportunities to enhance each guest's stay
• Processing new reservations, modifications, cancellations, and guest requests accurately
• Maintaining complete and accurate reservation records within our Property Management System
• Collaborating closely with Front Office, Concierge, Housekeeping, Accounting, and other departments
• Supporting travel agents, tour operators, online travel agencies, and contracted partners
• Monitoring reservation inboxes and responding within established service standards
• Maintaining exceptional attention to detail while handling multiple priorities in a fast-paced environment
• Upholding Bucuti & Tara's brand standards, confidentiality requirements, and commitment to exceptional hospitality

Reservations Coordinator