Bucketlist Rewards and Recognition

Customer Onboarding Manager

Bucketlist Rewards and Recognition

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$60,000 - CA$70,000 per year

About the role

  • Lead end-to-end onboarding for new SMB, mid-market and enterprise clients, from post-sale handoff through launch and early adoption.
  • Manage 10–15 concurrent implementation/onboarding projects, each with unique timelines, goals, and stakeholders.
  • Run project kickoffs, training sessions, and milestone check-ins tailored to each customer’s needs.
  • Translate customer goals into a clear implementation/onboarding plan that aligns with Bucketlist best practices.
  • Ensure customers understand platform features, configuration options, and recommended program design.
  • Become a Bucketlist platform expert and guide customers through setup, integrations, branding, communications, and rollout.
  • Provide strategic recommendations rooted in recognition & engagement best practices.
  • Develop strong relationships with stakeholders at all levels, becoming a trusted advisor early in the customer journey.
  • Monitor customer onboarding health metrics and proactively address blockers.
  • Own all project timelines, deliverables, and risk management throughout the onboarding lifecycle.
  • Collaborate closely with Sales, Support, Product, and Customer Success to ensure seamless handoffs and a unified customer experience.
  • Escalate issues internally and externally with clarity, diplomacy, and urgency when needed.
  • Provide feedback to Product based on customer onboarding insights and feature adoption trends.
  • Track onboarding KPIs (time-to-launch, activation metrics, stakeholder engagement, etc.).
  • Report on onboarding progress to internal teams and surface opportunities for expansion or early wins.
  • Contribute to process optimization by enhancing playbooks, documentation, templates, and onboarding workflows.
  • Champion the voice of the customer internally and advocate for continuous improvement.

Requirements

  • 3+ years in a customer onboarding, implementation, or customer success role at a B2B SaaS company.
  • Bachelor’s Degree in Business, Digital Marketing, Human Resources, or a relevant field preferred. (In lieu of a degree, equivalent experience or relevant skills will be considered.)
  • Experience managing enterprise or complex multi-stakeholder onboarding projects.
  • Proven ability to manage 10–15 concurrent client projects with confidence and strong organization.
  • Strong understanding of SaaS systems, integrations, and technical troubleshooting basics.
  • Ability to analyze customer goals and interpret early customer success metrics.
  • Excellent communication and facilitation skills, comfortable leading training sessions and client-facing meetings.
  • Highly organized, detail-oriented, and self-directed, with strong project management skills.
  • Thrives in a fast-paced startup/scale-up environment with changing priorities.
  • A collaborative team player who lifts others up and contributes positively to team culture.
  • Positive, proactive, and solution-focused mindset.
  • Ability to build trust with senior leaders, HR teams, and cross-functional internal partners.
  • Nice to have: Experience in HR Tech, People & Culture tools, or Rewards & Recognition platforms.
  • Bilingual (French or Spanish) will be considered an asset for this role.
  • Background in change management, employee engagement, or internal communications.
  • Familiarity with enterprise security, procurement, or implementation processes.
Benefits
  • Growth Opportunities: Join a growing company where you’ll be part of a high performing team with lots of potential.
  • Remote Work: We are a distributed workplace (100% remote).
  • Wellness Days: In addition to paid vacation days, we offer flexible paid time off to fit individual needs.
  • Comprehensive benefits package: Includes health, dental, vision care, EFAP and more.
  • Annual Bucketlist Benefit: An additional paid day off and $$ to spend to help check items off your own bucket list!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingimplementationproject managementSaaS systemstechnical troubleshootingKPI trackingprocess optimizationdata analysisstakeholder engagementmulti-stakeholder project management
Soft Skills
communicationfacilitationorganizationcollaborationproblem-solvingtrust-buildingadaptabilitydetail-orientedself-directedpositive mindset