Bucketlist Rewards and Recognition

Customer Success Manager

• Act as primary customer contact within assigned Book-of-Business, fostering strong relationships and regular communication.
• Collaborate with Sales, Support, Onboarding, and Product teams to ensure a seamless customer experience and resolve issues promptly.
• Proactively engage customers with insights and strategic recommendations for optimizing Bucketlist platform usage.
• Monitor customer health and engagement signals, identify upsell opportunities, and conduct regular check-ins and performance reviews.
• Conduct Quarterly Business Reviews (QBRs) showcasing value delivered and areas for improvement; focus on achieving a world-class Net Promoter Score (NPS) and high account growth.
• Handle escalations and difficult conversations with professionalism and a solutions-first mindset, ensuring prompt resolution and positive outcomes.
• Act as the Voice of the Customer, gather and relay customer feedback to influence the product roadmap and enhancements.
• Drive customer advocacy, referrals, and case studies; focus on improving customer loyalty and retention.
• Stay current on industry trends and best practices in HR, Rewards & Recognition, and employee engagement to provide valuable insights to customers.
• Collaborate with the Finance team to review renewal numbers, document upsell opportunities, and establish clear client retention goals and strategies.
• Proactively identify creative ways to grow and expand the book of business.

Customer Success Manager – 14 month contract

Marketing

• Own the full email marketing program: strategy, build, send, and optimization.
• Build and manage nurture and lifecycle campaigns in HubSpot, covering lead progression, re-engagement, and expansion motions.
• Build and execute integrated, multi-channel campaigns across email, landing pages, webinars, events, and content programs.
• Translate business priorities into campaign plans, audience segmentation, and messaging.
• Ensure every program is tracked and optimized for pipeline impact.
• Act as an active stakeholder in ABM execution, supporting audience segmentation, targeting, and campaign delivery against named account lists.
• Support partner marketing campaigns end to end, including co-branded programs with integration and channel partners.
• Own day-to-day website management: publishing blogs, building and optimizing landing pages, and maintaining the site in WordPress.
• Write long-form content and blog posts that support SEO, thought leadership, and campaign objectives.
• Own organic social media: strategy, content creation, scheduling, and performance reporting across channels.
• Support event execution, including promotion, logistics coordination, and post-event follow-up sequences.

Customer Success Manager – 14 month contract

Marketing Manager