BuchhaltungsButler

Customer Support, SaaS

BuchhaltungsButler

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • You conduct demo calls in which you actively listen, understand the needs of our customers in the e-commerce and SaaS space, and derive appropriate solutions.
  • You independently handle support tickets and find fast, customer-focused resolutions.
  • You work closely with our onboarding & automation team to ensure customer satisfaction and continuously improve our solutions.
  • You create content independently — such as blog articles, templates, or help pages — and actively support the implementation of our AI & content strategy.

Requirements

  • You have experience in financial or payroll accounting — or a strong understanding of tax-related processes.
  • You have experience in direct customer contact — ideally in a SaaS environment — and a strong sensitivity to customer needs.
  • You know how to define, track, and achieve realistic goals and KPIs — both individually and in collaboration with your team.
  • You communicate confidently in German and English — both written and spoken.
  • You are proficient with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems.
Benefits
  • The opportunity to independently drive projects in a dynamic startup and create real value for our customers.
  • Regular development reviews and an annual training budget.
  • An open company culture with flat hierarchies, no dress code, team dinners, sports offerings, after-work drinks, and regular company offsites.
  • Remote-first or work from our office near Ostbahnhof — with a balcony and views of the Spree.
  • Family-friendly policies with flexibility in organizing your working hours and locations.
  • An attractive compensation package and 30 days of vacation.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
financial accountingpayroll accountingtax-related processesgoal trackingKPI achievement
Soft skills
active listeningcustomer-focused resolutioncustomer sensitivityindependent content creationcollaboration