BTTV

Operations

• Assist with design and maintain publishing workflows
• Build and refine project templates
• Implement scalable task structures in PM tools
• Standardize intake processes
• Create launch and rollout playbooks
• Model publishing volume and workload forecasts
• Identify bandwidth risks
• Support resourcing decisions
• Optimize task allocation
• Implement platform configuration (ClickUp preferred, Jira, Asana, Airtable, etc.)
• Ensure documentation accuracy
• Improve dashboard visibility
• Drive adoption of AI-driven workflows
• Align with Design, Editing, Partnerships, Rights
• Track dependencies across teams
• Escalate blockers early
• Ensure timeline adherence
• Own, drive, and define QA checkpoints and be the main resource associated with it
• Audit workflow compliance
• Reduce repeat operational errors
• Improve process clarity
• Proficient with LLM tools (Claude preferred, ChatGPT, Gemini) for operational use cases including documentation generation, workflow drafting, and data summarization
• Supporting the Program Manager with the implementation of our proprietary AI platform, Made, to the channel management workflow
• Comfortable designing prompts and lightweight automations to reduce manual work
• Familiar with AI features within PM platforms (ClickUp Brain, Asana Intelligence, etc.)
• Understands when to apply AI versus when human judgment is required
• Curious about emerging tools and willing to test, document, and roll out improvements

Operations Lead