Service Designer – 5G Enabled Solutions
BT Group
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Designing optimal service models for complex and non‑standard customer solutions, from requirements definition to pricing and forecasting.
- Leading the service design workstream within bid teams, producing high‑quality proposal documents and aligning third‑party service components.
- Building strong senior‑level customer relationships, providing trusted service‑strategy leadership and influencing operational decisions.
- Negotiating service components such as SLAs and contractual schedules with customers and partners.
- Bringing innovation to service design by applying deep knowledge of BT’s products, services, and industry best practice.
- Collaborating with multiple internal teams—Managed Service, Finance, Legal, Security, Commercial, Service Delivery, Service Management—to shape and agree service models.
- Contributing to continuous improvement by enhancing design methodologies, policies, and processes across the Service Design function.
- Representing Service Design within market units, directly influencing BT’s ability to win and deliver complex new business.
Requirements
- Strong background in delivering service solutions to business customers across corporate, commercial, or public‑sector environments.
- Excellent stakeholder management skills with the ability to influence at senior levels, including boards.
- Experience shaping service strategies, translating technical detail into clear, compelling narratives, and producing high‑quality bid materials.
- Proven commercial acumen—able to balance cost, value, and risk to support competitive commercial propositions.
- Understanding of service strategy, operational processes, and the service ecosystem across Corporate & Public Sector.
- Knowledge of leading‑edge connectivity technologies, particularly mobile and 5G‑enabled services.
- Skilled communicator with strong negotiation, presentation, and customer‑facing confidence.
- Minimum ITIL 4 Foundation (or equivalent), with a desire to progress to ITIL Managing Professional.
- Ability to work autonomously, manage ambiguity, and take full ownership of outcomes in complex environments.
- Eligibility to obtain and maintain appropriate security clearances (e.g., SC, NPPV).
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
service designservice strategynegotiationcommercial acumenbid materials productionoperational processesconnectivity technologiesmobile services5G servicescontinuous improvement
Soft Skills
stakeholder managementinfluencingcommunicationpresentationcustomer-facing confidenceautonomyambiguity managementownership of outcomesrelationship buildingtrusted leadership
Certifications
ITIL 4 FoundationITIL Managing Professional