Customer Solutions Design Specialist – North
BT Group
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • United Kingdom
Visit company websiteExplore more
Salary
💰 £NaN per year
About the role
- Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
- Manage the delivery of the technical direction and helps determine the optimum solution design for customers.
- Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
- Drive improvement of design and delivery capabilities for end-to-end technical solutions.
- Manage the customer solution design engagement and statement of work creation, including any 3rd party deliverables.
- Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.
- Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
- Undertake customer migration planning and implementation.
- Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
- Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
- Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
Requirements
- Strong stakeholder management skills: The ability to lead and motivate especially when a project may prove challenging.
- Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects. Being able to provide the technical consultancy from Service Towers/Specialist Design Teams,
- Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues.
- Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle. With experience within Experience in Low level design.
- Develop trusted customer relationships and deliver outstanding customer experience.
- Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.
- Experience of working with the following technologies at an expert level are essential:
- o Cisco WAN/LAN Ideally at CCNP level and above.
- o Knowledge of Data Centres
- o Experience of leading others for Right first time deployments and designs.
- o Expert knowledge in Wireless would be desirable.
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution designtechnical directionroot cause analysistroubleshootingrisk managementlow level designwireless expertiseCisco WANCisco LANdata center knowledge
Soft Skills
stakeholder managementteam playercustomer relationship developmentinfluencingcollaborationaccountabilityleadershipcommunicationproblem-solvingcustomer experience
Certifications
CCNP