Tenant Onboarding Specialist
BT Group
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • United Kingdom
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About the role
- Accountable for delivering network connectivity required to onboard tenants onto the Network Cloud platform, enabling secure and reliable consumption of platform services.
- Designs, builds, tests, and validates tenant network connectivity, including firewalling, routing, and inter-site connectivity, in line with Network Cloud standards and architectures.
- Acts as the primary network engineering point of contact during tenant onboarding, working directly with tenants and internal teams to understand and deliver end to end connectivity requirements.
- Provides ongoing technical support to tenants for network connectivity, including changes, enhancements, and issue resolution post-onboarding.
- Works closely with Omninet, 21C, and internal network services to deliver end-to-end connectivity solutions across data centres, cloud platforms, and external networks.
- Integrates network changes into CI/CD pipelines and automated workflows to improve consistency, quality, and speed of connectivity delivery.
- Ensures all network implementations align with security principles, platform controls, and risk management requirements within the Network Cloud environment.
- Produces and maintains network design documentation, onboarding artefacts, and operational handover material to support transition into live operations.
- Supports complex connectivity incidents and escalations, contributing to troubleshooting, root cause analysis, and service improvement actions.
- Engages with internal stakeholders including service management, security, platform, and operations teams to ensure network connectivity is delivered and supported effectively.
- Contributes to the continual improvement of Network Cloud networking standards, onboarding processes, and connectivity patterns.
- Supporting the delivery of new products and service on the platform, following the AIS and ITIL frameworks.
Requirements
- Educated at degree/foundation degree level OR alternatively Network Cloud platform specific business experience
- Excellent communications with internal senior stakeholders and external customers.
- Accreditations: JNCIA Cloud, Linux Administrator, any IP Routing/Switching.
- Strong understanding of networking concepts including routing, switching, IP addressing, and inter-site connectivity within cloud or multi-tenant environments.
- Hands-on experience with firewall platforms, including policy design, NAT, routing integration, and security controls.
- Working knowledge of Network Cloud environments and private cloud networking architectures.
- Experience working with carrier or backbone connectivity services such as Omninet and 21C, or equivalent services.
- Experience delivering network changes through CI/CD pipelines, including infrastructure as code, version control, and automated testing.
- Strong stakeholder management skills, with the ability to engage effectively with tenants, suppliers, and internal engineering and operational teams.
- Ability to translate business and application requirements into secure, scalable, and supportable network designs.
- Strong troubleshooting skills across complex, multi-domain network paths involving internal platforms and external providers.
- Understanding of network security principles and how they apply in shared cloud platforms.
- Ability to produce clear and concise technical documentation suitable for operational handover and long-term support.
- Familiarity with ITIL-aligned change, incident, and problem management practices.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
network connectivityfirewallingroutinginter-site connectivityCI/CD pipelinesinfrastructure as codenetwork design documentationtroubleshootingnetwork security principlespolicy design
Soft Skills
excellent communicationstakeholder managementproblem-solvingtechnical documentationcollaborationcustomer engagementservice improvementroot cause analysisorganizational skillsadaptability
Certifications
JNCIA CloudLinux AdministratorIP RoutingIP Switching