Customer Solutions Design Specialist
BT Group
full-time
Posted on:
Location Type: Office
Location: Aberdare • United Kingdom
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About the role
- Executes a range of workstreams in creating end-to-end technical designs
- Ensures business requirements are translated into deliverable solutions
- Captures detailed customer technical requirements
- Helps determine optimum solution design for customers
- Drives consistency in architecture and technical processes
- Undertakes customer migration planning and implementation
- Resolves complex solution and service issues
- Champions and shares knowledge on emerging trends
Requirements
- Independent execution of a range of workstreams in the creation of end-to-end technical designs
- Captures detailed customer technical requirements and translation to solution design
- Manages and recommends technical directions and determines optimum solution design
- Reviews and validates processes for new developments and in-life products
- Drives improvement of design and delivery capabilities for technical solutions
- Manages customer solution design engagement and statement of work creation
- Facilitates development of strong customer relationships at senior levels
- Drives consistency in architecture and technical processes
- Undertakes customer migration planning and implementation
- Coordinates impact assessments and design documentation updates
- Resolves complex solution and service issues
- Ensures delivery of thought leadership in complex bids
- Mentors other customer solution designers
Benefits
- Competitive salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical designsolution designmigration planningimpact assessmentsdesign documentationarchitecture consistencyprocess validationcustomer requirements capturedelivery capabilities improvementcomplex issue resolution
Soft Skills
independent executioncustomer relationship managementthought leadershipmentoringcommunicationcollaborationproblem-solvingleadershiporganizational skillsfacilitation