Security Specialist
BT Group
full-time
Posted on:
Location Type: Office
Location: Gurugram • India
Visit company websiteExplore more
Tech Stack
About the role
- Form an integral part of our 24*7 shift team providing security in-life technical support.
- Be a Subject Matter Expert for a wide range of technologies & security products.
- Detect, respond and resolve complex security incidents, problems and changes within the operational environment.
- Provide 3rd line SME support, responsible for the high priority incident while resolving within the agreed SLA.
- Be the technology SME for specialised products and services.
- Be the operational SPOC for our design or customer contract teams.
- Contribute to any Product launches or technical evaluations for our managed security services portfolio.
- Provide technical escalation support to team members including first and second line SOC.
- Contribute to the documentation to build a strong team.
- Responsible for new customer on-boarding and the AIS of new product’s.
- Contribute to RCA’s as and when required from technical standpoint of view.
- Provide consultancy and support for Vulnerability management, IOS upgrades and policy management.
- Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management.
- Contribute to Optimize the Security Services.
- Collaborate with UK Teams in terms of Operations & Design for the success of the Project.
Requirements
- Extensive hands-on experience working on the following technologies; Zscaler Proxy, NGFW, SDWAN, IPS/IDS, load balancers.
- IPS policy management, signature tuning.
- Knowledge of device health monitoring tools and systems.
- Stakeholder management and ability to work under pressure.
- Effective oral and written communication skills.
- Knowledge of Cyber Security domains will be an added advantage.
Benefits
- Competitive salary
- Occupational Health Support
- Flexible Working Options
- Learning and Development Opportunities
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Zscaler ProxyNGFWSDWANIPSIDSload balancersIPS policy managementsignature tuningdevice health monitoringVulnerability management
Soft skills
stakeholder managementability to work under pressureeffective oral communicationeffective written communicationleadershipmentoringcollaboration