bswift

Manager, Specialty Operations – ACA

bswift

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $115,000 per year

About the role

  • Lead and manage ACA operational teams responsible for 1094/1095 form processing, IRS submission, and employer compliance reporting.
  • Monitor team capacity, deliverables, and performance daily to ensure timely and accurate completion of work.
  • Conduct regular 1:1s to support development, address needs, and ensure successful task execution.
  • Serve as the primary client escalation point for ACA service delivery concerns, driving resolution and ensuring high-quality outcomes.
  • Provide operational performance reports to senior leadership weekly, identifying successes, risks, and resourcing needs.
  • Lead weekly team meetings to communicate business initiatives, review deliverables, and align on client and compliance timelines.
  • Hire, develop, and retain team members who reflect bswift’s values and commitment to service excellence.
  • Oversee ACA implementations, managing risks and communicating progress to senior leadership and clients.
  • Collaborate with internal teams (Product, QA, and Client Services) to ensure accuracy in ACA processing and system functionality.
  • Partner with the VP in remediation efforts and act as the point of contact for clients seeking engagement with senior management or subject matter experts.
  • Provide ongoing feedback, coaching, and mentorship to direct reports, fostering professional growth and accountability.
  • Manage performance against KPIs and service-level expectations.
  • Identify process improvement opportunities to streamline ACA operations and enhance efficiency.

Requirements

  • Excellent verbal and written communication skills with the ability to engage clients, colleagues, and leadership effectively.
  • Experience in ACA compliance, Technology, Health & Welfare Benefits, Human Resources, or Healthcare strongly preferred.
  • Strong relationship management and project management expertise with the ability to motivate and align multiple stakeholders.
  • Tech-savvy with a willingness to learn new technologies and communicate their impact effectively.
  • Leadership style that models and reinforces bswift’s core values.
  • Adaptable and able to manage changing priorities with composure and focus.
  • Willingness to work nights or weekends as necessary to meet deadlines.
  • Bachelor’s degree (B.A. or B.S.) required, or equivalent relevant work experience.
Benefits
  • Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
  • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
  • Remote first, Office friendly environment! No time to commute? No problem!
  • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
  • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
  • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
  • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ACA compliance1094/1095 form processingIRS submissionperformance managementproject managementprocess improvementoperational reportingrisk managementteam managementKPI management
Soft Skills
communication skillsrelationship managementleadershipcoachingmentorshipadaptabilityproblem-solvingstakeholder alignmentteam developmentclient engagement