bswift

Senior Operations Associate

bswift

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $63,000 - $75,000 per year

Job Level

Senior

About the role

  • Maintain client benefits websites, documenting and executing benefits related processes, and offering support to the client and to the bswift service center
  • Vendor files, demographics files, payroll files, and data auditing for aligned clients
  • Prepare and conduct technical/product presentations, demonstrations and trainings (such as payroll functionality, vendor account structure updates, data auditing, demographic mapping updates, etc.)
  • Provide resolution of client issues by responding to questions and concerns about the use of bswift payroll, vendor files, audits and demographic files; ability to leverage research to find resolutions independently
  • Maintain thorough understanding of all internal systems to respond to general and specialized client requests
  • Look for and help drive continuous process improvements/efficiencies
  • Coach and mentor other team members; share new ideas on operations processes
  • Manage workflow in the setup and maintenance of carrier, demographic and payroll feeds
  • Provide open communication to bswift customers in a pleasant, professional manner with a can-do attitude
  • Responsible for special projects as assigned

Requirements

  • 3+ years’ experience in benefits administration or client services role
  • 2+ years of project management
  • Solid Technical background
  • Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)
  • Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel
  • Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
  • Must be able to quickly sort through complex subject material
  • Strong analytical skill set and ability to effectively use data for strategy
  • High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
  • Ability to take initiative to meet challenges with resourcefulness and new innovative approaches
  • Must possess a passion for teamwork, client service and reaching business results through problem solving
  • Experience in benefits administration system technology, payroll, HRIS or related software
  • A Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.
Benefits
  • Generous compensation and benefits package
  • Fun, flexible and creative environment
  • Opportunity for professional and personal growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
benefits administrationdata auditingdemographic mappingExcelVLOOKUPPivot Tablesproject managementanalytical skillspayroll functionalityHRIS
Soft Skills
communication skillsproblem solvingteamworkresourcefulnessinitiativeorganizationdependabilityreliabilityadaptabilitycoaching