BSKY INTERNATIONAL

Solutions Engineer

• Defines the end-to-end solution architecture for Salesforce engagements – data model, components, integrations, and the boundary between deterministic automation and AI agents
• Designs Agentforce agents – topics, actions, instructions and guardrails – and how they interact with Salesforce data, external systems and human users
• Defines the grounding and data strategy for AI (Data Cloud, data libraries, retrieval sources) so agents respond accurately on clean, governed data
• Balances functionality, performance, resilience, reuse, scalability, security and cost, including the trade-offs between AI agents and deterministic approaches
• Act as the go-between project and product management
• Designs the solution blueprint based on client requirements, Salesforce platform capabilities and the Agentforce / AI stack
• Liaises with various stakeholders to ensure that the assigned architecture project meets the needs of the organization and the client
• Communicates designs and requirements to developers, administrators and consultants, and unblocks them through delivery
• Researches third-party, AppExchange and AI tooling options and recommends how best to integrate them into the solution
• Maintains the quality and effectiveness of the build and of agent behaviour, establishing testing (including Agentforce Testing Center) and monitoring against agreed standards
• Monitor the technical competencies of the company by looking for new technology and techniques
• Oversee assigned programs and provide guidance to team members
• Help to solve technical problems when they arise
• Monitors solutions and agent adoption to ensure they meet user needs, business goals and Responsible AI / trust standards
• Owns the solution and agent lifecycle on assigned engagements – design, build, implementation, testing, support and ongoing evolution
• Acts as a trusted advisor to client stakeholders, from administrators to executives, explaining agentic concepts, risks and ROI in language each audience understands
• Supports pre-sales and scoping by shaping proposals, estimating effort, identifying high-value agent use cases and presenting solution approaches in workshops and pitches
• Embeds security, privacy, trust and Responsible AI considerations into every design, and sets guardrails for safe autonomous action

Solutions Architect