Solutions Architect

BSKY INTERNATIONAL

Solutions Architect at Agentic delivering innovative Salesforce solutions with AI integrations. Required to collaborate with various stakeholders on architectural designs across projects.

Posted 7/8/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Defines the end-to-end solution architecture for Salesforce engagements – data model, components, integrations, and the boundary between deterministic automation and AI agents
Designs Agentforce agents – topics, actions, instructions and guardrails – and how they interact with Salesforce data, external systems and human users
Defines the grounding and data strategy for AI (Data Cloud, data libraries, retrieval sources) so agents respond accurately on clean, governed data
Balances functionality, performance, resilience, reuse, scalability, security and cost, including the trade-offs between AI agents and deterministic approaches
Act as the go-between project and product management
Designs the solution blueprint based on client requirements, Salesforce platform capabilities and the Agentforce / AI stack
Liaises with various stakeholders to ensure that the assigned architecture project meets the needs of the organization and the client
Communicates designs and requirements to developers, administrators and consultants, and unblocks them through delivery
Researches third-party, AppExchange and AI tooling options and recommends how best to integrate them into the solution
Maintains the quality and effectiveness of the build and of agent behaviour, establishing testing (including Agentforce Testing Center) and monitoring against agreed standards
Monitor the technical competencies of the company by looking for new technology and techniques
Oversee assigned programs and provide guidance to team members
Help to solve technical problems when they arise
Monitors solutions and agent adoption to ensure they meet user needs, business goals and Responsible AI / trust standards
Owns the solution and agent lifecycle on assigned engagements – design, build, implementation, testing, support and ongoing evolution
Acts as a trusted advisor to client stakeholders, from administrators to executives, explaining agentic concepts, risks and ROI in language each audience understands
Supports pre-sales and scoping by shaping proposals, estimating effort, identifying high-value agent use cases and presenting solution approaches in workshops and pitches
Embeds security, privacy, trust and Responsible AI considerations into every design, and sets guardrails for safe autonomous action

Requirements

What you’ll need

At least 5 years’ experience on the Salesforce platform in a corporate or consulting / professional-services environment
At least 2 years’ in a solution / technical architect capacity, including hands-on Salesforce build (Flow, Apex, integrations) on client-facing engagements
Experience designing modifications to existing systems, software, applications
Experience in quality assurance and software testing
Practical experience designing or delivering Agentforce solutions, or comparable production experience with LLM / agentic systems that can be applied to Agentforce
Bachelor’s degree in Computer Science, Engineering or related field
Salesforce certifications such as Application Architect, System Architect or Platform Developer
Salesforce Agentforce Specialist and Data Cloud Consultant certifications (or working towards them); AI Specialist a plus

Benefits

Comp & perks

Attractive salary
Hybrid working model

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce PlatformData ModelingIntegrationsAgentforce SolutionsAI Agent DesignFlowApexSoftware TestingQuality AssuranceData Cloud

Soft Skills

Stakeholder CommunicationProblem SolvingTeam GuidanceClient AdvisoryPre-sales Support

Certifications

Salesforce Application ArchitectSalesforce System ArchitectSalesforce Platform DeveloperSalesforce Agentforce SpecialistSalesforce Data Cloud Consultant