BRYTER

Customer Success Manager

• Respond to inbound support tickets across email and live chat, resolving technical and product questions quickly and clearly
• Triage and diagnose issues - distinguishing user errors from product bugs and routing accordingly
• Monitor product usage patterns to proactively identify users who are stuck or at risk of churning
• Spot recurring ticket themes and translate them into actionable product insights - escalating friction points to the Growth and product teams
• Reproduce and document bugs clearly for the engineering team, including steps, environment details, and impact assessment
• Contribute to the in-product help experience - working with the growth team on tooltips, empty states, and contextual nudges that reduce support volume

Customer Success Manager – AI, DACH

Attorney

• Operate at the intersection of law, technology, and customer enablement
• Provide first-line technical support to self-serve customers
• Develop and maintain Help Center content, documentation, and other scalable support formats
• Diagnose, identify, and troubleshoot issues, escalating situations requiring urgent attention to Engineering teams

Customer Success Manager – AI, DACH

Legal Engineer – AI