Customer Service Representative, Banking
Mellon Group
Operations Support Specialist
Bryq
full-time
Posted on:
Location Type: Hybrid
Location: Athens • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Maintain employee records and ensure documentation is accurate and up to date
- Support onboarding and offboarding processes
- Coordinate internal communications and assist with organizing HR-related events or training
- Manage time-off records and employee queries related to HR policies
- Assist with invoice tracking, processing, and filing
- Support the finance team with expense reports, receipt collection, and reconciliation tasks
- Help prepare documentation for auditors and ensure compliance with internal controls
- Monitor and respond to customer inquiries via Intercom and other support platforms
- Route queries to the appropriate team and ensure timely follow-up
- Track recurring issues and suggest process improvements to enhance customer experience
Requirements
- Previous experience in administrative, HR, accounting, or customer support roles
- Excellent organizational and multitasking skills
- Strong written and verbal communication skills in English
- Comfortable using tools like Google Workspace, Excel, Intercom, and HR/Finance platforms
- Discretion in handling sensitive and confidential information
- Nice to Have:
- Experience in a tech or SaaS company
- Familiarity with tools such as Slack, Notion, or accounting software (e.g., QuickBooks, Xero)
Benefits
- A collaborative and supportive work environment
- Opportunities for growth and development
- Flexible working hours and remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
invoice trackingexpense reportingreconciliationdocumentation preparationcompliancecustomer supportHR policiesonboardingoffboardingrecord management
Soft skills
organizational skillsmultitaskingwritten communicationverbal communicationdiscretioncustomer experience enhancementprocess improvement