Bryq

Customer Support

• Maintain employee records and ensure documentation is accurate and up to date
• Support onboarding and offboarding processes
• Coordinate internal communications and assist with organizing HR-related events or training
• Manage time-off records and employee queries related to HR policies
• Assist with invoice tracking, processing, and filing
• Support the finance team with expense reports, receipt collection, and reconciliation tasks
• Help prepare documentation for auditors and ensure compliance with internal controls
• Monitor and respond to customer inquiries via Intercom and other support platforms
• Route queries to the appropriate team and ensure timely follow-up
• Track recurring issues and suggest process improvements to enhance customer experience

Operations Support Specialist