Spanish Bilingual Customer Support Representative
BruntWork
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer a high volume of incoming phone calls with confidence and intelligence, providing exceptional client support and service in both English and Spanish.
- Engage with clients over the phone to confirm upcoming medical appointments and consultations.
- Conduct proactive follow-up calls with clients after appointments to confirm attendance and gather necessary updates.
- Document all client interactions, appointment confirmations, and notes accurately and promptly in the legal software (Smart Advocate).
- Coordinate appointment scheduling and rescheduling efficiently as needed.
- Maintain accurate and detailed records of all client communications with timestamps and comprehensive notes.
- Perform general administrative and clerical tasks to support the legal team and ensure smooth office operations.
- Easily understand and execute instructions from the team with minimal supervision.
Requirements
- Fluency in both Spanish and English is mandatory (speaking, reading, and writing).
- Must possess a strong, professional command of both languages for clear client communication.
- Demonstrated experience engaging with clients over the phone in a customer support, call center, or client-facing role.
- Proven ability to answer the phone with confidence, warmth, and intelligence.
- High aptitude —a quick learner who can easily understand and follow instructions and quickly master new processes.
- Familiarity with CRM tools or case management software systems (e.g., Smart Advocate, Salesforce, etc.) for efficient documentation.
- Proficiency with Microsoft Office tools, specifically Outlook (email and scheduling) and Microsoft Teams (communication).
- Exceptional professional phone manner and customer service skills.
- Strong organizational skills and attention to detail for accurate record-keeping.
- Ability to work independently, manage multiple tasks, and prioritize work effectively in a fast-paced environment.
- Legal experience is a plus, but not required.
Benefits
- HMO Coverage in eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fluency in Spanishfluency in Englishcustomer support experiencecall center experiencecase management softwareCRM toolsMicrosoft OfficeMicrosoft OutlookMicrosoft Teamsrecord-keeping
Soft skills
professional phone mannercustomer service skillsorganizational skillsattention to detailability to work independentlytask managementprioritizationquick learnerconfidencewarmth