Field Service Engineer
Bruker
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Complete new equipment installations, preventative maintenance activities, and emergency repairs.
- Communicate with customers, both in person and via electronic means.
- Provide feedback to internal teams to address failure points and make system reliability improvements.
- Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience.
Requirements
- Hands-on field service experience preferably in the biotech / life science / robotics field(s).
- Strong troubleshooting skills in general electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components.
- Excellent communication skills and ability to manage customer expectations.
- Working knowledge of all technical support activities designed to achieve a world class customer experience.
- Capable of working independently and in a team environment.
- General understanding of IT and basic networking setup.
- Willingness and Availability to travel; overnight travel up to 50-75% per month.
- Must possess a valid passport and be able to obtain visas to travel internationally.
- Ability to lift approximately 80-100 lbs.
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinggeneral electronicselectromechanical systemsroboticsliquid handlerscomputersnetworking componentstechnical supportIT knowledgenetwork setup
Soft Skills
communication skillscustomer expectation managementindependent workteam collaboration
Certifications
valid passport