Bruker

Field Engineer

• National on-site service and support for FT-IR, NIR and Raman spectroscopy systems, as well as other technologies
• Installation, repair, maintenance, upgrades, system diagnostics, and relocation support
• Process integration of analytical instruments
• Network integration of analytical systems with specialized software solutions
• User training and onboarding for instruments and applications
• If required: support for the remote solutions center
• On request: support for in-house repairs
• If required: support in preparing service-related documentation
• Frequent travel and overnight stays are required

Field Service Engineer — North Rhine-Westphalia

Support Engineer

• Ask customers targeted questions to quickly understand root cause of their issue.
• Call screening and logging through CRM software.
• Effectively communicate with end-users of varying technical capability and roles via various channels (phone, email, Chat etc.) to identify/resolve technical issues.
• If the first level is unsuccessful, ticket management, and transferring call to second level remote support team.
• Be available for incoming calls and pull work from an incoming queue.
• Work occasional weekends and holidays taking incoming calls and pulling work from an incoming queue.
• May be called upon with short notice to assist the support team in the event of unexpected or unpredicted demand for support.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Build knowledge base to reduce reliance over time on other internal resources.
• Contribute to internal technical knowledge base and publish Frequently Asked Questions to enable customer self-support.
• Accurately document and update tickets in the tracking systems.
• Able to maintain a personal queue of open requests.
• Maintain communication with the customers on the status of all open tickets.
• All responses should be professional, complete, well formatted, and consistent with prior communications.
• Regular follow ups with customers with recommendations, updates, action plans, and acquire confirmation for delivered solutions.
• Properly escalate unresolved issues to appropriate technology teams.
• Provide necessary information/observations/logs all required support to next level or developer for diagnose a reported/escalated problem.
• Good sense of end-user satisfaction.
• Ability to describe incident and requests as part of ticket treatment.
• Ability to create and update operational procedures (issues resolution, requests, and administration procedures).

Global Technical Support Engineer

• Prepare installations by reviewing the system's technical specifications and verifying technical and equipment prerequisites internally and with the customer to ensure successful completion within agreed deadlines
• Perform on-site system installations and provide client handover training to ensure commissioning is completed in accordance with the specifications
• Carry out regular and/or preventive maintenance according to the defined protocol for the relevant system to meet compliance or contractual requirements
• Diagnose and resolve system malfunctions on-site and/or via remote access to restore operational condition
• Provide ongoing follow-up and maintain high-quality customer relationships to ensure long-term business partnerships
• Prepare external and internal activity reports and enter reporting into the designated business software to ensure traceability of work and correct cost allocation
• Act as the liaison between factory experts and the customer to resolve complex issues
• Monitor and manage maintenance contracts
• Build trust to serve as an effective interface between the customer and Bruker, ensuring customer satisfaction and enabling the sale of service contracts and new equipment.

Field Service Engineer

Full-stack Engineer

• Design and deliver intuitive, high-performance front ends for analytical solutions built on Nuclear Magnetic Resonance (NMR) technology.
• Translate complex scientific workflows into elegant, reliable user experiences, supported by robust software architecture and secure-by-design principles.
• Integrate data visualization, automation support, and interoperable APIs to provide scalable, maintainable solutions that improve laboratory productivity and enhance customer experience across applied markets (biotech/pharma and industrial).
• Architect, implement, maintain, and refine modern C#/.NET UI applications for NMR-based analytical use cases.
• Convert domain requirements from scientists and application specialists into intuitive, discoverable workflows, visualizations, and reports.
• Optimize rendering performance for large scientific datasets.
• Design and develop software that incorporates cybersecurity measures, implements vulnerability management processes, and follows secure-by-design principles, while collaborating closely with Regulatory Affairs to ensure compliance.
• Work closely with product and project management, NMR domain experts, and QA/Regulatory Affairs to plan increments, refine backlogs, and deliver on roadmap commitments.
• Produce high-quality technical documentation (architecture overviews, user guides, troubleshooting) and provide third-line engineering support as needed.
• Support development and integration of features that leverage advanced analytics (deep learning / machine learning) with a strong focus on usability.
• Define and enforce code quality practices (including unit/UI testing, static analysis, code reviews, and continuous integration), contribute to architectural decision records, and help set up and maintain build server infrastructure.

Software Developer, BPA, BBIO GROUP

Manager

• Create and execute commodity strategies that best leverage supplier capabilities and the company’s procurement spend to meet corporate objectives (support our near term and long term) of quality, cost, delivery and customer service
• Lead a commodity team to optimize and rationalize our supply chain, including the identification, qualification and management of new suppliers and related sourcing (re-sourcing, outsourcing) activities and negotiations activities to achieve business targets for quality, delivery and cost
• Lead the global procurement of materials, services, and freight to support the development, NPI and mass production requirements
• Develop strong relationships with suppliers that facilitate a deep understanding of their organizations and capabilities to support short term and long term business needs
• Liaise with product management and production planning to drive activities related to the timely and cost effective procurement of materials and services while meeting delivery and inventory targets
• Develop and implement policies, procedures, and systems to support procurement activities
• Coordinate and support on-site supplier visits, assessments, audits, and continuous improvement opportunities to optimize total cost and address issues with supplier performance
• Assess gaps in supplier performance and implement appropriate continuous improvement activities
• Collaborate with Manufacturing and Design Engineering to source, select, and establish new suppliers, source new technologies, as well as resolve technical related issues and tasks
• Negotiate and create global supply agreements with key partners to meet corporate objectives
• Manage and develop the commodity team to ensure objectives are met and team members are engaged and high performing
• Ensure KPIs and metrics are tracked and reported for the team’s primary goals and objectives
• Generate various analyses and reports using ERP (SAP) and Excel (other software such as PowerBI?)
• Manage and support SAP modules that are related to Procurement
• Collaborate with cross-functional teams to achieve other relevant business objectives such as meeting annual inventory targets

Field Service Engineer — North Rhine-Westphalia

Global Technical Support Engineer

Field Service Engineer

Software Developer, BPA, BBIO GROUP

Commodity Manager