Field Service Engineer
Bruker
full-time
Posted on:
Location Type: Remote
Location: France
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Tech Stack
About the role
- Prepare installations by reviewing the system's technical specifications and verifying technical and equipment prerequisites internally and with the customer to ensure successful completion within agreed deadlines
- Perform on-site system installations and provide client handover training to ensure commissioning is completed in accordance with the specifications
- Carry out regular and/or preventive maintenance according to the defined protocol for the relevant system to meet compliance or contractual requirements
- Diagnose and resolve system malfunctions on-site and/or via remote access to restore operational condition
- Provide ongoing follow-up and maintain high-quality customer relationships to ensure long-term business partnerships
- Prepare external and internal activity reports and enter reporting into the designated business software to ensure traceability of work and correct cost allocation
- Act as the liaison between factory experts and the customer to resolve complex issues
- Monitor and manage maintenance contracts
- Build trust to serve as an effective interface between the customer and Bruker, ensuring customer satisfaction and enabling the sale of service contracts and new equipment.
Requirements
- Good knowledge of mechanical/electrical engineering or materials science
- Strong communication skills
- Ability to understand complex electromechanical systems and strong technical problem-solving skills
- Hands-on experience using tools such as oscilloscopes and multimeters
- Experience with nano-mechanical instruments, white light interferometry, 3D optical profilers and/or stylus profilers is a plus
- Ability to troubleshoot and resolve problems independently and to deliver training sessions
- Good IT/computer skills
- Fluent English
- Valid driving license for the EU/United Kingdom
Benefits
- A pleasant and friendly working environment
- Training and development opportunities
- Option to work remotely
- Supplemental insurance and health coverage
- Employee representative committee (CSE)
- On-site company cafeteria
- A cheerful, open-minded, forward-looking team of passionate colleagues
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mechanical engineeringelectrical engineeringmaterials sciencetechnical problem-solvingelectromechanical systemspreventive maintenancesystem installationsdiagnosing system malfunctionscustomer trainingreporting
Soft Skills
communication skillscustomer relationship managementtrust buildingproblem-solvingindependent troubleshootingtraining delivery
Certifications
valid driving license