Brown & Brown Insurance

Operations

• Accurately entering and maintaining high volumes of data within the case management system
• Reviewing incoming referrals and ensuring all documentation is properly uploaded and aligned with client requirements
• Processing incoming and outgoing mail and coordinating file-related documentation
• Initiating and managing conditional payment investigations and submitting authorizations to Medicare
• Following up on case status through contractor portals and direct outreach as needed
• Requesting and tracking final demand and closure letters
• Managing open files and supporting workflows tied to the Medicare Set-Aside process
• Communicating with government contractors, teammates, and customers through both written and verbal channels
• Preparing and distributing standardized correspondence and documentation
• Monitoring deadlines and ensuring files are processed in accordance with service requirements
• Escalating customer concerns and collaborating across teams to drive resolution.

Operations Support Coordinator