Operations Support Coordinator

Brown & Brown Insurance

Operations Support Coordinator for IMPAXX managing Medicare Set-Aside process and high-volume case management. Requires attention to detail and strong communication skills for remote work.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data entrycase managementconditional payment investigationsauthorization submissionfile managementworkflow supportdocumentation preparationdeadline monitoringcustomer concern escalation

Soft Skills

attention to detailstrong communication skillscustomer-focused approachcollaborationadaptabilityprofessionalism

Tools & Technologies

Microsoft OfficeOutlookWordExcelPDF tools

Certifications & Qualifications

high school diplomaequivalent education

Industry Keywords

Medicareworkers' compensationcase status trackinggovernment contractorsservice requirements

About the role

Key responsibilities & impact

Accurately entering and maintaining high volumes of data within the case management system
Reviewing incoming referrals and ensuring all documentation is properly uploaded and aligned with client requirements
Processing incoming and outgoing mail and coordinating file-related documentation
Initiating and managing conditional payment investigations and submitting authorizations to Medicare
Following up on case status through contractor portals and direct outreach as needed
Requesting and tracking final demand and closure letters
Managing open files and supporting workflows tied to the Medicare Set-Aside process
Communicating with government contractors, teammates, and customers through both written and verbal channels
Preparing and distributing standardized correspondence and documentation
Monitoring deadlines and ensuring files are processed in accordance with service requirements
Escalating customer concerns and collaborating across teams to drive resolution.

Requirements

What you’ll need

High school diploma or equivalent required; additional education preferred
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PDF tools
Ability to manage high-volume workloads while maintaining strong attention to detail and accuracy
Strong written and verbal communication skills with a professional, customer-focused approach
Comfortable working within structured processes and meeting defined deadlines
Ability to collaborate effectively across teams and adapt to shifting priorities
Experience in workers’ compensation or Medicare-related processes is beneficial but not required.

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.