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Operations Support Coordinator
Brown & Brown InsuranceOperations Support Coordinator for IMPAXX managing Medicare Set-Aside process and high-volume case management. Requires attention to detail and strong communication skills for remote work.
About the role
Key responsibilities & impact- Accurately entering and maintaining high volumes of data within the case management system
- Reviewing incoming referrals and ensuring all documentation is properly uploaded and aligned with client requirements
- Processing incoming and outgoing mail and coordinating file-related documentation
- Initiating and managing conditional payment investigations and submitting authorizations to Medicare
- Following up on case status through contractor portals and direct outreach as needed
- Requesting and tracking final demand and closure letters
- Managing open files and supporting workflows tied to the Medicare Set-Aside process
- Communicating with government contractors, teammates, and customers through both written and verbal channels
- Preparing and distributing standardized correspondence and documentation
- Monitoring deadlines and ensuring files are processed in accordance with service requirements
- Escalating customer concerns and collaborating across teams to drive resolution.
Requirements
What you’ll need- High school diploma or equivalent required; additional education preferred
- Proficiency in Microsoft Office, including Outlook, Word, Excel, and PDF tools
- Ability to manage high-volume workloads while maintaining strong attention to detail and accuracy
- Strong written and verbal communication skills with a professional, customer-focused approach
- Comfortable working within structured processes and meeting defined deadlines
- Ability to collaborate effectively across teams and adapt to shifting priorities
- Experience in workers’ compensation or Medicare-related processes is beneficial but not required.
Benefits
Comp & perks- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycase managementconditional payment investigationsauthorization submissionfile managementworkflow supportdocumentation preparationdeadline monitoringcustomer concern escalation
Soft Skills
attention to detailstrong communication skillscustomer-focused approachcollaborationadaptabilityprofessionalism
Certifications
high school diplomaequivalent education