Brown & Brown Insurance

Director, Client Engagement

Brown & Brown Insurance

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $160,000 - $170,000 per year

Job Level

Lead

About the role

  • Providing project management to lead Brown & Brown PBM client relationships.
  • Overseeing implementation and ongoing processes of client deliverables and projects
  • Conducting quarterly reviews with clients
  • Responding to ongoing client issues and other client/partner requirements
  • Participate in vendor management activities including escalation and resolution of issues on behalf of client
  • Development of project plans taking into consideration the overall team and client expectations
  • Coordination of RFPs, renewals, and market check projects for assigned client relationships
  • Manage client engagement teammate within NPT
  • Engage in recruiting and selection process
  • Provide mentorship and training
  • Support the pharmacy analytics department in drug claims data analysis involving pharmacy client relationships and projects.
  • Including but not limited to: Detailed analysis of pharmacy utilization and financial performance to provide key insights to clients for trend management
  • Using reporting and output to identify key areas of focus, costs and trends to research and question data further
  • Providing commentary and recommendations based on the results to clients on an ongoing basis
  • Peer reviewing analyses for quality assurance
  • Coordination with PBMs and external vendor partners to receive necessary data, information and responses
  • Adhering to project timelines including requests and follow up to ensure all data is received according to project plans
  • As a part of renewals, RFPs, and market checks – perform contract review and negotiation with selected PBMs and vendor partners
  • Assist in organic growth goals through sales opportunities with NPT and existing clients.
  • Upsell of additional pharmacy services and pursue cross-sell referrals to broader Brown & Brown departments for non-pharmacy services opportunities.

Requirements

  • Bachelor’s degree
  • 10+ years’ experience in similar role including health care or pharmacy benefit management experience
  • Robust project management, organizational and communication skills – written and verbal
  • Experience with consulting or Pharmacy Benefit Management preferred
  • Strong technical background and proficient computer skills – Excel, Access, Word, PowerPoint and Project Planning
  • Proficient critical thinking skills
  • Self-starter attitude with ability to work independently or in team setting
  • Very detail oriented with ability to self-prioritize
  • Ability to travel, including overnight, as needed for client meetings/functions
Benefits
  • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysiscontract reviewnegotiationpharmacy utilization analysisfinancial performance analysistrend managementRFP coordinationvendor managementclient relationship management
Soft Skills
organizational skillscommunication skillscritical thinkingdetail orientedself-startermentorshipteam collaborationproblem-solvingclient engagementtraining
Certifications
Bachelor's degree