Employee Benefits Account Manager
Brown & Brown Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • United States
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About the role
- Serve as the primary service contact for clients and coordinate with necessary parties.
- Build and maintain strong broker and client relationships.
- Manage daily operations and tasks for assigned accounts.
- Meet all required licensing and enrollment timeline requirements.
- Coordinate with vendors and carriers to support enrollment processes and resolve issues.
- Address client billing, claims, eligibility, and compliance matters (COBRA, HIPAA, FMLA, ERISA, etc.).
- Support benefit plan renewals, changes, new plans, and new lines of coverage.
- Assist with client meetings, enrollment sessions, communication events, and benefit/wellness fairs.
- Maintain accurate client data and documentation within agency management systems.
- Produce communication materials and respond to all emails within 24 hours.
- Uphold agency guidelines, promote teamwork, and stay current on industry trends and products.
- Perform additional duties as assigned.
Requirements
- Four-year college degree preferred.
- 3+ years experience in employee benefits industry.
- Proficient in Microsoft Office programs.
- AZ Life and Health License.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client managementbillingclaims processingeligibility determinationcompliance managementbenefit plan renewaldata documentationcommunication material production
Soft Skills
relationship buildingteamworkorganizational skillscommunication skillsproblem-solving
Certifications
AZ Life and Health License