Field Services Engineer
Brown & Brown Insurance
full-time
Posted on:
Location Type: Office
Location: Ft. Lauderdale • Florida • Oregon • United States
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About the role
- Support the IT infrastructure for a department or office including the physical network, servers and applications
- Support the desktop environment and physical security at local office
- Conducts evaluation of the technology process problems and recommends solutions
- Provides support for complex computing environment in areas such as hardware, software and networks
- Perform support for special applications requiring extensive knowledge and expertise
- May design and delivery training for enterprise tools and applications
- Executes core administration tasks and functions in specific area assigned within guidelines and service levels
- Follow up on outstanding requests/incidents and ensure timely resolution
- Coordinate and support the use of audio and video equipment in conference rooms
- Identify and automate processes to improve customer support services
- Manage and monitor internal assets to ensure accurate inventory records
Requirements
- Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module (preferred)
- SharePoint Security, role base security definitions and deployment (preferred)
- Experience in an SD-WAN and/or MPLS network environment (preferred)
- Previous experience working in a SOX and HIPAA environment (preferred)
- 4+ years’ of experience working in an office/enterprise setting supporting Windows/MAC (preferred)
- Windows desktop environments, Win 10 and Office 365 Suite
- Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy
- Security enablement on Mobile devices (iOS, Android)
- Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services
- File server knowledge and File Sharing systems, and SFTP applications
- Security products such as laptop encryption, backup, anti-virus
- Experience with remote desktop support tools, VPN and VDI environments
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written to a wide range of end-users
- Knowledge of Information Security, Network Security, Firewall Administration, System Administration
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PC securityIdentity ManagementOffice 365 User ManagementSharePoint SecuritySD-WANMPLSWindows supportMAC supportMicrosoft Active DirectorySecurity enablement on Mobile devices
Soft Skills
customer servicetroubleshootingcommunication