Brown & Brown Insurance

Implementation Solutions Architect

Brown & Brown Insurance

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $80,000 per year

About the role

  • Serve as the principal technical lead, for moderate complexity clients, driving and owning the progress of implementations against established goals.
  • Communicate closely with EBTech teams and client contacts throughout the implementation so that all parties understand tasks, deadlines and items that put timelines at risk if delays occur.
  • Owns accountability for client communication and satisfaction.
  • Assist with providing clients continuous feedback on implementation status for both new sites and renewals.
  • Teach team members all aspects of successful software deployment to increase overall team competency and provide opportunities for advancement.
  • Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
  • Deliver an exceptional, consistent implementation experience and project quality for concurrent projects.
  • Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
  • Demonstrates strong knowledge of benefits administration software implementation, leveraging expertise and experience to drive EBTech programs.
  • Works on moderate to high complexity client projects.
  • Primarily responsible for translating business needs into comprehensive deliverables with exceptional quality standards for the project.
  • Raise appropriate issues to the project manager and/or leadership to ensure client expectations are met.
  • Understands program goals and targets and owns ensuring escalations are handled as needed, with appropriate sensitivity to client needs and expectations.
  • Apply sound judgement to the execution of business processes, protocols and quality standards in the development and deployment of solutions.
  • Meet regularly with project manager and less senior teammates to ensure projects are on track.
  • Serves as subject matter resource in client meetings, as needed.
  • Proficient ability to anticipate and respond to client support questions as assigned and working directly with clients.
  • Develop a trusted advisor relationship with EBTech teammates and client contacts through efficient, quality execution of projects and effective.
  • Represent EBTech in a professional manner in every interaction with outside parties.
  • Serve as the supervisor/mentor to teammates, building their technical skills as they grow into increasing roles of responsibility and technical expertise.
  • Ensure timely and accurate completion of all individual and assigned team tasks.
  • Continually provide review and feedback to team members.
  • Pursues a course of personal, professional development. All other duties as assigned.

Requirements

  • Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience
  • 5-10 years of applicable professional experience, with 4-8 years of software industry experience
  • Strong understanding of employee benefits programs and implementation requirements
  • Strong knowledge of benefits administration software implementation, ideally obtained through a service provider or mid to large market reseller
  • Strong experience implementing projects involving the application of technology to solve human resource needs such as: health and welfare administration, HR systems integration, HRIS/payroll; prior experience with EBTech delivery platforms preferred
  • Proven experience in successfully implementing projects with multifaceted, competing priorities and deadlines
  • Proficient with MS Office Suite
  • Exceptional/professional presentation skills
  • Ability to maintain a high level of confidentiality
  • Ability to travel for work if requested (Less than 5% of the time)
Benefits
  • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
root cause analysisbenefits administration software implementationproject managementsoftware deploymentHR systems integrationHRISpayrolltechnology applicationquality standardsclient communication
Soft Skills
communicationleadershipmentoringproblem-solvingpresentation skillsclient relationship managementteam collaborationconfidentialityjudgmentfeedback provision