Brown & Brown Insurance

Senior Commercial Lines Account Manager

Brown & Brown Insurance

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Salary

💰 $34 - $41 per hour

Job Level

Senior

About the role

  • Finalizing a CIC or AAI Designation
  • Handle large and complex franchise accounts
  • Issue certificates of insurance and evidences of property insurance-working knowledge of contract requirements and forms needed.
  • Issue ID cards
  • Check billing status with carrier - Handle late pay/cancellation/reinstatement from beginning to end.
  • Communicate with client about pay status via phone and/or email.
  • Order loss runs – complete loss run matrix
  • Order Experience mods from current carriers
  • Able to read/understand an MVR – Orders MVRs when required
  • Process Change Requests- handle corrections etc. including interaction with clients/carriers
  • Process Endorsements and invoice any Agency Bill items- issue check request/process refunds from accounting, send refunds to payee.
  • Process Policies (complete checklist, handle discrepancies, communicate with AE and or underwriter)
  • Process Audits and Invoice any Agency Bill items-Understand audit and begin process of dealing with disputes and payment issues.
  • Claim Reporting II (Understand the details-Take claims calls from client/claimant-report information to carrier and communicate claim and adjuster information back to client/claimant)
  • Pull online documents and attach into client files
  • If AE is out, monitor the inbox for Certs, Drivers, auto changes, billing issues etc.
  • Advise back-up AE of anything else that might be an emergency
  • Maintain current activities and follow-up as necessary

Requirements

  • 3+ years insurance experience (Preferred)
  • Independent insurance agency experience (Preferred)
  • College degree (Preferred)
  • High school diploma or equivalent
  • Proficient with MS Office Suite
  • Exceptional telephone demeanor
  • Ability to maintain a high level of confidentiality
  • Professional office environment experience
Benefits
  • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CIC DesignationAAI Designationinsurance certificatesbilling processesMVR understandingChange Requests processingEndorsements processingaudit processingclaim reportingloss run matrix
Soft Skills
communicationconfidentialitytelephone demeanorclient interactionfollow-upproblem-solvingattention to detailorganizational skillsemergency responseprofessionalism
Certifications
CICAAI