Brown & Brown Insurance

Implementation Specialist

Brown & Brown Insurance

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $26 - $31 per hour

About the role

  • Create and configure new and existing client websites (using third party software), following established SOPs and best practices.
  • Assist less senior teammates with development low to moderate complexity sites.
  • Proficient at root cause analysis and serves as subject matter resource in client meetings, as needed.
  • Primarily responsible with final testing and auditing of own and less senior teammates’ work to ensure proper functioning, with oversight.
  • Accountable for individual quality assurance on low to moderate complexity builds.
  • Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools
  • Primarily responsible for providing training and mentorship of less senior teammates.
  • Works on moderate complexity (or greater) client projects.
  • Participation in client meetings as needed.
  • Provide direct and indirect (through teammate development) daily support to assigned clients and/or clients as directed.
  • Developing root cause analysis skills to provide direct daily support to assigned clients as directed.
  • Anticipates and responds to client support questions as assigned and works directly with clients.
  • Assist with education of clients’ HR administrators on benefits programs, legislation, and regulatory requirements, with respect to assigned software, with very limited oversight.
  • Assist with training clients’ HR administrators on assigned software, with very limited oversight.
  • Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
  • Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates.
  • Strong ability to interpret and follow SOPs and assist with providing guidance on the development of SOPs, and provide SOP process improvement considerations for primary platform.
  • Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.
  • Follow department guidelines, policies and procedures, including professional development and continuing education required for valid licensing.
  • Assist with the documentation of renewal, sales, and insurance operations compliance documents into the sales management database.
  • Pursues a course of personal and professional development.

Requirements

  • 2-4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors (preferred)
  • Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience
  • 2-5 years of applicable software implementation experience
  • Ability to readily learn and apply new information/concepts
  • Proficient with MS Office Suite
  • Experience working with personal computer database applications
  • Exceptional telephone demeanor, professional approach to problem-solving
  • Attention to detail and the ability to adhere to strict deadlines
  • Ability to maintain a high level of confidentiality
  • Ability to travel for work if requested (Less than 5% of the time)
Benefits
  • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
root cause analysisquality assurancesoftware implementationSOP developmentclient website configurationmoderate complexity project managementdocumentation of compliancetraining and mentorshipattention to detailconfidentiality
Soft Skills
problem-solvingteamworkcommunicationprofessional demeanorclient supportmentorshipknowledge sharingadaptabilitytime managementcommitment to performance standards
Certifications
Associate’s degreeBachelor’s degreevalid licensing