Brown & Brown Insurance

Service Operations Representative

Brown & Brown Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Tampa • Florida • United States

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Job Level

Junior

About the role

  • Answer phones, chats, and emails to solve customer service issues, questions, or concerns.
  • Research policy payment history.
  • Create and issue new and renewal insurance policies and invoices.
  • Obtain and organize documentation required by states and/or carriers.
  • Process and issue endorsements and invoices when applicable.
  • Process cancellations and invoices when applicable.
  • Issue notices of cancelation and non-renewals in accordance with state specific guidelines.
  • Solve and/or correct agency request discrepancies or processing errors.
  • Evaluate documentation and information to determine compliance with regulations or standards.
  • Handle confidential information with tact and discretion.
  • Partners with other departments, agents, and carriers to resolve issues and address needs.
  • Follow Standard Operating Procedures for all tasks performed and provide feedback to Leads and Supervisor for revisions.
  • Reflect a positive attitude toward others.
  • Cross train with peers and other departments.

Requirements

  • High School diploma or equivalent.
  • Aptitude to learn multiple computer systems.
  • Aptitude to learn a large volume of insurance underwriting concepts.
  • Proficiency with Microsoft Office Package (Excel, Word, Outlook).
  • Ability to work independently or in a team environment to achieve common goals.
  • Knowledge of data processing capabilities and procedures.
  • Ability to demonstrate, understand, and apply department core values: Reliable, Integrity, Supportive, and Efficient.
  • Typing 50+ wpm preferred.
  • Excellent communication skills, both written and verbal.
  • Associate degree or higher preferred.
  • 1+ year of experience in customer service or related field preferred.
  • General knowledge of standard insurance concepts, underwriting practices, and procedures preferred.
  • Experience using the Salesforce platform preferred.
  • 2-20 General Lines Agent license preferred.
Benefits
  • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance underwriting conceptsdata processing capabilitiestyping 50+ wpmMicrosoft Office PackageExcelWordOutlook
Soft Skills
excellent communication skillsability to work independentlyability to work in a teampositive attitudetact and discretionreliableintegritysupportiveefficient
Certifications
2-20 General Lines Agent license