Account Executive
Brown & Brown Insurance
full-time
Posted on:
Location Type: Remote
Location: New Jersey • United States
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Salary
💰 $60,000 - $75,000 per year
About the role
- Develop customized benefits solutions tailored to the unique needs and goals of each client.
- Identify and implement opportunities for improvement and innovation, ensuring that our clients receive best-in-class benefits administration across third-party platforms including ADP , Workday , bswift , and PlanSource.
- Uphold our commitment to excellence by consistently meeting and exceeding Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Serve as the primary point of contact for assigned clients, managing day-to-day operational support, platform inquiries, escalations, and benefit-related requests.
- Gather and analyze client feedback, identifying areas for improvement, system optimization, and enhanced employee experience within third-party platforms, and lead the implementation for any necessary changes.
- Partner with clients & internal team to support benefits administration activities including Open Enrollment, New Hire and Qualifying Life Event processing, eligibility updates, and ongoing enrollment maintenance.
- Build positive relationships with existing clients, ensuring their satisfaction with our services.
- Conduct annual “Year in Review” with the client to identify and implement improvements.
- Lead collaboration between clients, executive leadership, and external stakeholders, resolving issues with top-tier professionalism.
- Provide administrative support including meeting scheduling, maintaining current client documentation, and providing guidance for internal standard operation procedures.
- Work with internal partners to manage, update and approve the ir benefits administration portal and enrollment transactions, ensuring a seamless and user-friendly experience for clients and their employees.
- Manage client benefit requests, including benefit changes, product upsells, new groups, acquisitions, divestitures, and escalated issues.
- Stay informed of industry trends, regulatory changes, and emerging technologies to maintain a deep understanding of the benefits landscape.
- Generate and provide client facing reporting, scheduled and on an ad-hoc basis.
- Assists with special projects such as client implementations, dependent eligibility audits and renewals.
- Perform other duties as assigned.
Requirements
- Strong knowledge of benefits administration and healthcare regulations.
- Exceptional communication, negotiation, and interpersonal skills
- Above average knowledge of Microsoft Suite of programs and Outlook.
- Above average technical abilities with troubleshooting systems.
- Intermediate Excel ability with formulas and pivot tables.
- Strong project management skills.
- Bachelor’s Degree preferred.
- Experience in bswift, Workday, ADP & other Benefits Administration systems.
- 5 or more years of insurance industry and/or technology experience related to servicing benefits administration accounts preferred.
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationhealthcare regulationsExceltroubleshooting systemsproject managementdata analysisclient reportingsystem optimizationOpen Enrollment processingeligibility updates
Soft Skills
communicationnegotiationinterpersonal skillsrelationship buildingproblem solvingcollaborationclient managementoperational supportprofessionalismfeedback analysis
Certifications
Bachelor's Degree