Call Center Associate
Brown & Brown Insurance
full-time
Posted on:
Location Type: Office
Location: Daytona Beach • Florida • Ohio • United States
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Salary
💰 $17 per hour
About the role
- Handle incoming phone calls and utilize company policies to solve customer concerns
- Administer and resolve all customers’ inquiries
- Provide response to all incoming telephone queries received from customers
- Excellent organization skills with ability to work as a team and independently
- Provide first call resolution
- Problem solving and problem resolution skills
Requirements
- High school diploma/GED
- Proficient with MS Office
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- Quality Scores of 95% or higher
- Excellent interpersonal communication skills
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MS Officefirst call resolutionproblem solvingproblem resolution
Soft Skills
organization skillsteamworkindependenceinterpersonal communicationtelephone demeanorconfidentiality
Certifications
high school diplomaGED