Brooks Running

Temporary Customer Service Specialist – Direct to Consumer

Brooks Running

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $19 - $20 per hour

Job Level

Junior

About the role

  • respond enthusiastically to emails, calls, social media, chats, text and product reviews during our busiest season.
  • providing expert product knowledge and supporting all areas of the business where a direct connection to a runner is present, including providing support for our website, marketing and events, and retail partners.
  • fulfilling our product guarantee by evaluating product issues and providing solutions for runners.
  • gather data on opportunities for improvement in the customer experience to keep us driving forward.
  • be the first and last point of contact to resolve customer inquiries and concerns, ensuring conversations end with a surprised and delighted customer, every time.

Requirements

  • Available to work 40 hours a week from April 06, 2025 to August 28, 2026. (potential opportunity to extend)
  • Associates degree or 1+ years customer service experience required (Contact Center or Specialty Run experience a bonus!)
  • Computer proficiency: Word, Excel, Outlook, Social Media
  • Accuracy in typing (60 wpm), spelling and grammar.
  • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear communication.
  • Can work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first
  • Ability to learn various business systems and navigate between them to execute job efficiently
  • Ability to manage adverse situations positively
  • Proven ability to work effectively independently as well as with a team
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.
  • Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another.
  • Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
  • Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exists to create the best outcomes.
  • Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary.
  • Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community.
  • Embraces and lives the Brooks values!
Benefits
  • medical, dental, vision, life and AD&D insurance
  • disability insurance
  • HSA and employer contribution
  • FSA
  • family & fertility assistance
  • 401K Savings Plan and match
  • employee assistance program
  • transportation assistance
  • up to five weeks of paid time off
  • eleven paid holidays
  • paid sick and parental leave
  • product discounts
  • home office stipend
  • employee recognition
  • fitness discounts
  • volunteer and donation benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetyping accuracydata analysisproblem solvingproduct knowledgecommunication skillsorganizationattention to detailfast-paced environmentbusiness systems navigation
Soft Skills
effective listeningpositive attitudeteamworkinterpersonal skillstrust buildinginnovationinitiativeempathyrelationship buildingconflict resolution
Certifications
Associates degree