Brooks Automation

Customer Support Engineer – m/w/d

Brooks Automation

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Performs on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments
  • Conducts test procedures to ensure proper product performance, and diagnoses problems at installation
  • Implements upgrades and hardware/software change orders
  • Trouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the Brooks factory to resolution
  • Provides technical support / remote technical support to customers on operational or maintenance aspects of system equipment
  • Serves as customer contact on technical and service-related problems
  • Completes appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions
  • As well as ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and Utilization
  • Concentration is on-going customer support

Requirements

  • Ideally Degree qualified, or Diploma in higher education within a technical discipline
  • Electromechanical skills and troubleshooting expertise
  • Excellent interpersonal, communication and influencing skills (written, oral) using business-friendly and user-friendly language
  • A natural problem solver with great attention to detail
  • Maintains smart appearance
  • Ability to work independently and as part of European service team
  • Self-motivated, results-driven, and well organized; able to handle multiple tasks with a clear sense of ownership and priority
  • Full Driving Licence and Valid passport are essential for this role for travel within EU and US for required training and customer support
Benefits
  • Employee referral program
  • Share in company’s success
  • Mental health and wellness benefits (Headspace, BetterUp, etc.)
  • Independent work at an international level
  • 30 days of vacation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electromechanical skillstroubleshooting expertiseinstallationqualificationcorrective maintenancetest procedureshardware upgradessoftware change orderstechnical supportproblem diagnosis
Soft Skills
interpersonal skillscommunication skillsinfluencing skillsproblem solvingattention to detailself-motivatedresults-drivenorganizational skillsability to work independentlyteam collaboration
Certifications
Degree in technical disciplineDiploma in technical disciplineFull Driving LicenceValid passport